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Employment Type:
Part time
Job Category:
Customer Service
Customer Service Representative
(This job is no longer available)
Herald Mail Media | Hagerstown, MD
Grad Date

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Job Description

Become a Herald Mail Media Customer Service Representative (Part-time)

The Herald-Mail Company in Hagerstown, MD has an immediate opening for a part-time Customer Service Representative in its Circulation Department, working 28 hours per week. The position is responsible for answering a multiple line telephone system, responding to customer questions and concerns, providing information that helps customers to make purchasing decisions, processing subscription orders, working in conjunction with other team members to ensure customer satisfaction, and accomplishing various daily circulation reports. We’re looking for someone who has computer and communication skills, the ability to work quickly and accurately under pressure, a genuine interest in helping people, and a solid history of work attendance. 

Position Details:

  • Communicate with customers, carriers and district managers in a daily deadline environment.
  • Maintain accurate records of customer complaints/requests and provides information to delivery team.
  • Directly contribute to the resolution of customer complaints.
  • Responsible for answering multi-line phones and taking messages.
  • Greet walk-in customers and assist.
  • Enter vendor data for accounting purposes and to maintain database.
  • Follow-up on customer service issues to ensure successful outcomes.
  • Dispatch carriers to subscribers in the case of missing newspapers.
  • Perform general office duties as assigned.
  • Perform other job related duties as assigned.
  • May be required to work weekends and holidays.

Experience and Education:

  • 1-3 years of customer service experience.
  • High school diploma or general educational development.
  • Some college preferred.

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