The Business Technology Consultant provides expertise, consultative support and vendor oversight support to Health Net Government Services business leaders, business process leaders, program managers and project managers in the analysis, design, development, and audit of Health Net and subcontractor systems solutions. These solutions may encompass proposed new business development, adoption of new system models, improvements and changes to existing models and the remediation of existing models to compliance with Federal, State, or contractual requirements. The Consultant performs considerable detailed analysis of systems, system-to-system integration points, and well-constructed written assessments and oral presentations of the analyses.
Essential Duties & Responsibilities
- Lead the research, evaluation and assessment of new or changed technology strategies of Health Net and/or its vendors that are either in support of business objectives or result from direction provided by government customers or new regulations.
- Researches and identifies enabling technologies based on customer requirements. Develops project cost and benefit estimates to establish project worth including the development of alternative considerations leading to recommendations for new systems or change to existing ones. Prepares and presents detailed business cases for review by management and corporate steering committees.
- Provides in-depth technical consultation to business, technical and executive team members and comprehensive written and oral presentations to the senior management, program managers, and project managers.
- Collaborates with team members in planning technology solutions that support business strategies and regulatory and contractual compliance. Advises on systems scalability and development opportunities that can be utilized or adapted to meet business area objectives.
- Advises on the reasonableness of the technical approach chosen by vendors and the time and cost for that approach. Includes the development of technical RFPs and the evaluation of vendor proposals. Provides comprehensive documentation of analytical conclusions.
- Participates in multiple steering committees and project work groups.
- Serves as Health Net’s technical representative to vendors and government customers and project teams by answering questions and presenting information to enhance understanding of technical solutions. Works as part of business and technology teams to support system development and support activities.
- Creates and utilizes best practice project management tools and techniques, including project work plans, issue tracking logs, and progress reports for all projects.
- Monitors vendor implementation of technology solutions. Tracks test results, assesses risks, and advises project team and leadership of status and findings. Identifies, documents, tracks and resolves issues.
- Acts as an expert in technology related contractual and regulatory requirements. Supports the development and/or review of departmental business system requirements and business systems scope/design documents, technical design documents, customer acceptance test plans, and post-implementation plans. Evaluation includes analysis of related contractual and regulatory requirements and the compliance of strategy and document content with those requirements. Reviews and audits deliverables produced by other team members.
- Performs other duties as assigned.
Bachelor's degree in Computer Science, Business Administration with a technology emphasis, or related field; Masters preferred
Certified Information Systems Auditor or other MIS certification desirable
Government Clearance & US Citizenship Requirement
Requires US citizenship and current security clearance
As a government contractor, this position requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.
Knowledge, Skills & Abilities
- Must have a broad, thorough and up-to-date knowledge of Information Technology; expert level knowledge of multiple operating systems, programming languages, and software applications
- Expert level knowledge of multiple system development lifecycles
- Expert level analysis skills
- Ability to conceptualize how changes will impact current processes and systems, and must be adept at proposing options for managing change in a cost-effective manner
- Must possess proven analytical, trouble-shooting, and project management skills
- Must have excellent communication skills and the ability to interact effectively with various levels of personnel, including internal business representatives, vendors, project and program managers and executives
- Excellent oral and written communication skills, with the ability to express complex technical concepts clearly and effectively and to customize that communication for the audience
- Interpersonal and leadership skills that demonstrate collaboration, facilitation, influencing and negotiating; ability to manage conflict
- Knowledge of business practices and technology solutions common to the health care industry
- Must possess in-depth experience in reading, interpreting and communicating contractual or regulatory requirements related to technology
- Familiarity with the construct of DoD technical specifications
- Ability to review, comprehend and communicate about technical documentation content
- Ability to work in a self-directed manner with minimal direction and oversight
- Ability to drive positive results in difficult circumstances with ability to cope with rapid change
- Knowledge of audit process, controls and compliance
- The following section describes the general physical requirements for this position. Please note that ‘constant’ refers to more than 81% of time; ‘significant’ refers to 40-80%; and ‘moderate’ refers to 20-40% of the time.
- Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
- Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
- May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
- May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
- Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Required to have hearing ability to receive detailed information through oral communication.
- Required to have speaking ability to express or exchange ideas.
- Constant concentration may be required on various subjects by listening, reading and thinking clearly.
- Interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions.
- Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
- Constant computer usage including typing and/or eye strain.
- Significant repetitive arm, wrist, hand and finger motions -- making repetitive movements (e.g. key boarding, filing, data entry).
- Significant phone usage; headsets may be required.
- Significant amount of time spent working in a loud office environment with frequent interruptions/distractions.
- Significant sedentary work (desk bound or seated).
- Constant reading is required via computer screen and/or bound printed materials.
- Significant walking/standing may be required. Walking and/or transporting supplies and equipment between buildings/parking lots and structures may be required.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Health Net, Inc. supports a drug-free work environment and requires pre-employment background and drug screening.
Health Net and its subsidiaries are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Veterans/Disability