Experience:
No experience
Employment Type:
Full time
Posted:
8/4/2019
Job Category:
Analysis
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Technical Analyst II
HCA | Logan, Utah
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Job Description

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career in our ITG department. Submit your application today!

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.

SUMMARY OF DUTIES

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA Healthcare IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

* Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
* Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
* Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
* Logs and tracks problems; reviews problem tracking databases
* Mentors, trains and supports entry-level technical analysts
* Performs facility-based moves, adds, and changes (MACs), as needed
* Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
* Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
* Aids and trains users on division and facility technology
* Performs preventative maintenance
* Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
* Effectively works with customers, Service Desk and Technical Services personnel
* Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
* Adheres to and supports HCA Healthcare ITG standards, policies and procedures
* Maintains and protects confidentiality with regard to all aspects of patient care and employee information
* Adheres to Code of Conduct and Mission & Value Statement
* Other duties as assigned

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. We are actively interviewing so apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

INDM

KNOWLEDGE, SKILLS & ABILITIES

* Must have three years of hands-on desktop support experience in a business environment
* Manages and prioritizes workload
* Demonstrates ability to multi-task; Possesses strong analytical skills
* Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
* Effectively communicates verbally and in writing
* Possesses proficiency in MS Office applications
* Must be able to drive to assigned sites to complete work

EDUCATION

* Bachelor's degree in information systems or healthcare related field is preferred

EXPERIENCE

* Must have three years IT experience

CERTIFICATE/LICENSE

* Basic certification in A and Microsoft desktop product support is preferred; education and/or experience may be substituted for A certification
* Valid state drivers license and proof of auto insurance, if applicable

About HCA

HCA owns and operates approximately 179 hospitals and approximately 104 freestanding surgery centers in 21 states, England and Switzerland. We are dedicated to providing healthcare services that meet each community's local healthcare needs. We seek to integrate various services to deliver patient care with maximum quality and efficiency. Our approach includes focusing on quality; streamlining operations; sharing technology, equipment and personnel where appropriate; and using economies of scale when contracting for medical supplies and administrative services.

This company profile was created by AfterCollege and is about HCA. This page is not endorsed by or affiliated with HCA. For questions regarding company profiles, please email: care@aftercollege.com.