3-5 years of experience
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Employment Type:
Part time
Job Category:
Customer Service
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Consumer Underwriting Specialist
Harley-Davidson | Carson City, Nevada
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Job Description

Auto req ID: 5626BR
Title: Consumer Underwriting Specialist
Job Function: Underwriting / Funding
State and City: Nevada, Carson City
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary
Under general supervision the Consumer Credit Analyst is responsible for making decisions on loans, using the criteria from our automated credit scoring system. The Consumer Credit Analyst may occasionally make decisions beyond the organization's guidelines. The Consumer Credit Analyst II will assist with the training of new employees on processes and procedures.


• Process complex credit applications

• Conduct complex analysis to be used in decision-making

• Training of new employees

• Handles inbound/outbound calls to address complex inquiries from business partners/customers via telephone

• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.

• Researches and resolves pending credit applications

• Backs up Underwriting teams as needed

• Performs other duties as assigned

• Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.

• It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.

Education Required
High School Diploma

Experience Required
0-5 years of relevant experience

• Experience with computer systems

• Keyboarding/data entry skills with moderate speed and accuracy

• Ability to handle large volume of credit applications and customer inquiries

• Flexible and open minded

• Ability to prioritize work flow to meet department objectives

• Ability to work in a team environment

• Detail oriented & highly organized

• Good problem solving skills

• Ability to handle a large volume of applications

• Ability to work in a fast paced, time sensitive environment

• Possess good communication skills

• Confidentiality essential

• Courteous phone skills

• Customer service skills, internally & externally

• Maintain a solid attendance record, including tardiness

• Must be flexible in terms of work shifts and days

• Self starter

• Strong decision making skills

Supplemental Information
Additional reqs will be added when the placements are made.

Direct Reports: No
Travel Required: 0-10%

About Harley-Davidson

Harley-Davidson, Inc.operates in two segments: the Motorcycles & Related Products segment and the Financial Services segment. The Motorcycles & Related Products (Motorcycles) segment includes the group of companies doing business as Harley-Davidson Motor Company (Motor Company) and the group of companies doing business as Buell Motorcycle Company (Buell). The Motorcycles segment designs, manufactures and sells at wholesale primarily heavyweight (engine displacement of 651+cc) touring, custom and performance motorcycles, as well as a line of motorcycle parts, accessories, general merchandise and related services. The Financial Services (Financial Services) segment includes the group of companies doing business as Harley-Davidson Financial Services (HDFS). HDFS provides wholesale and retail financing and insurance and insurance-related programs to Harley-Davidson and Buell dealers. In August 2008, the Company announced the completion of its purchase of MV Agusta Group.

This company profile was created by AfterCollege and is about Harley-Davidson. This page is not endorsed by or affiliated with Harley-Davidson. For questions regarding company profiles, please email: care@aftercollege.com.