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KC Tour Guide Associate
Harley-Davidson | Kansas City, Missouri
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Job Description

Auto req ID: 5552BR
Title: KC Tour Guide Associate
Job Function: MUSEUM
State and City: Missouri, Kansas City
Company: Harley-Davidson Motor Company
Full or Part-Time: Part-Time
Shift: Shift 1

Job Summary
The Associate (Tour Center) will be responsible for representing Harley-Davidson in a positive manner while providing the highest level of customer service and professionalism.

Job Responsibilities

• Greets guests and provides them with registration cards and tour information

• Interacts with guests throughout Tour Center exhibit and retail areas

• Ensures that safety and security guidelines are followed at all times

• Escorts tours and assist with the distribution/collection of safety glasses and headsets

• Implements all necessary measures to achieve a world-class, brand appropriate experience for tour guests, including Tour Center operational practices, and tour quality and standards of excellence

• Performs daily maintenance for the tour center daily opening and closing

• Attends staff meetings as scheduled

• Performs miscellaneous tasks as directed by Tour Center supervisor or manager

• Processes guest demographic information, e-mail addresses and postcards

• Assists in the Tour Center retail store

Education Required

• High school diploma or GED/HSED is required.

Experience Required

• Outstanding customer service skills with the ability to understand and resolve visitor questions or issues

• Demonstrated experience in communicating and enforcing policies are required

• Ability to manage multiple duties simultaneously and work in a dynamic, fast-paced environment

• Demonstrated ability to work in a team environment while providing exemplary customer service

• General knowledge of computer operations or point of sale (POS) experience is preferred

• Three to five years of retail, inventory and merchandising experience or knowledge is preferred

• Physical activity/lifting of merchandise and fixtures involved

• Flexibility in scheduling required including weekends; minimum of 20 hours per week

Direct Reports: No
Travel Required: 0-10%

About Harley-Davidson

Harley-Davidson, Inc.operates in two segments: the Motorcycles & Related Products segment and the Financial Services segment. The Motorcycles & Related Products (Motorcycles) segment includes the group of companies doing business as Harley-Davidson Motor Company (Motor Company) and the group of companies doing business as Buell Motorcycle Company (Buell). The Motorcycles segment designs, manufactures and sells at wholesale primarily heavyweight (engine displacement of 651+cc) touring, custom and performance motorcycles, as well as a line of motorcycle parts, accessories, general merchandise and related services. The Financial Services (Financial Services) segment includes the group of companies doing business as Harley-Davidson Financial Services (HDFS). HDFS provides wholesale and retail financing and insurance and insurance-related programs to Harley-Davidson and Buell dealers. In August 2008, the Company announced the completion of its purchase of MV Agusta Group.

This company profile was created by AfterCollege and is about Harley-Davidson. This page is not endorsed by or affiliated with Harley-Davidson. For questions regarding company profiles, please email: care@aftercollege.com.