Commercial General Liabililty Adjuster
Job ID #: 7235 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
"Where Great People Build Successful Careers!"
The Hanover Insurance Group is seeking a Commercial General Liability Adjuster to join our Commercial General Liability team in Worcester, MA
Proud history…Smart growth…The best company for outstanding professionals.
Recognized in 2014 by Business Insurance as a Best Places to Work, The Hanover is proud to be among the top 25 property and casualty insurers in the United States. The company employs more than 5,000 dedicated and experienced professionals who are focused on a single vision-to create a world class company.
Join our winning culture and help us advance our journey to be the best company in our business.
This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of commercial general liability claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state.
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Handle commercial liability claims.
Works within significant limits and authority on assignments.
Uses discretion and independent judgment in claim handling
Identifies possibly suspicious claims
Possesses demonstrated technical knowledge and skills, including product and industry.
Claims handled may be of greater complexity and may require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
They may be used as a technical resource by adjusters. May represent the company at mediation, arbitration and trials.
May provide training and mentoring to adjusters.
Assignments are broad in nature, usually requiring originality and ingenuity.
Review and analyze contracts, leases, and identify risk transfer opportunities
Write positional coverage letters.
Required Skills, Key Competencies and Experience:
Typically has 1-3 years General Liability experience.
Bachelors Degree or equivalent experience, industry designation preferred.
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Computer experience (MS Office, excel, word, etc)
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.