Experience:
No experience
Employment Type:
Full time
Posted:
10/11/2019
Job Category:
Customer Service
Dripping Springs - Business Center Representative
(This job is no longer available)
H-E-B | Dripping Springs, TX
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Job Description

Business Unit / Department Mission: Responsible for the accurate and efficient performance of services provided at the Business Center

ESSENTIAL FUNCTIONS AND PROCESS RESPONSIBILITIES (Other duties may be assigned as necessary)

* Proficient at conducting transactions on the H-E-B POS System.
* Provide superior Customer Service with etiquette and positive attitude.
* Certified and knowledgeable of all requirements, policies and procedures including MSB and other financial services
* Knowledge of products and services and utilizes suggestive selling techniques.
* Capable of handling large sums of cash.
* Conducts, processes, and reconciles services and understands policies and procedures.
* Understands the Refund Policy and Procedures and is able to process returns and issue rain checks.
* Answers telephone appropriately, can effectively handle customer concerns and complaints.
* Adheres to company security/confidentiality guidelines.
* Uses suggestive selling techniques to meet customer needs and build department sales.
* Able to facilitate all services offered in the Business Center using all equipment and tools.
* Research discrepancies and assist Customers with inquiries.
* Understands recall process.

EXPERIENCE AND EDUCATION PREFERRED

* Must be 18 years of age or older
* High School diploma or equivalent
* Previous checker experience preferred
* Exhibits great customer service skills
* Certified Alcohol Seller's Training (AST)
* Money Service Business (MSB) Certified
* Ability to remain composed in stressful situations
* PC skills to include Email and Intranet navigation
* Able to work in a fast paced and demanding environment
* Ability to pay attention to details and to work precisely
* Ability to work with partners and customers and be attentive to their needs and concerns

PHYSICAL AND OTHER REQUIREMENTS

The essential physical requirements of the Business Center include:

* Occasionally: walks, reaches at overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches with fingers, and performs fine motor movements
* Constantly: stands, reaches at waist, and grasps
* Must be able to lift up to 42 lbs.
* Must be able to manage in excess of 50 lbs.
* It is the responsibility of the individual partner to never lift beyond his/her own safe limiting limit. If the partner feels that an item is too heavy to lift, push/pull, and/or carry, the partner must: (1) break the item down into lighter/smaller, more manageable components, which he/she is comfortable with safely handling; (2) ask for assistance from another partner; or (3) ask for assistance from a manager.

While performing the duties of this job, the employee is:

* Occasionally exposed to loud noises
* This work environment is one in which it is fast paced and requires detailed work and precision.
* The environment also includes working with customers and being attentive to their needs.

About H-E-B

For more than 100 years, H-E-B has been an innovative retailer. Known for its fresh food, quality products, convenient services and a commitment to environmental responsibility and sustainability, H-E-B strives to provide the best customer experience at every day low prices. Based in San Antonio, H-E-B employs more than 60,000 partners and serves millions of customers in more than 150 communities throughout Texas and Mexico.