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Account Manager, EDU
Guidebook | Raleigh, North Carolina
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Job Description


Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps with no technical skills required.

Thousands of organizations use Guidebook to create mobile applications for their conference, corporate meeting, university campus, or other custom event-but it doesn't stop there. Our mission is to connect people with the places in which they spend their time. Forward-thinking professionals are using Guidebook's simple app builder to make interactive mobile guides for their student orientations, college campus tours, venues and corporate campuses, airports, and any other place where there's a lot going on.

Here at Guidebook we know the future is mobile-come join us on the challenge!


The Guidebook team is seeking a proven leader to join as an Account Manager to drive dollar for dollar renewals and upsell within our EDU customer base. This individual will work with a broad spectrum of customers to ensure a seamless renewal process and identify opportunities for customers to extend their relationship with Guidebook.

Our team values collaboration, and the Account Manager will have the opportunity to help develop the renewals function by defining the role and responsibilities, and shaping key processes. This position requires the ability to sell the value of Guidebook in the education space, identify upsell opportunities, negotiate and effectively manage a portfolio of customers to limit dollar for dollar and logo churn.


* Own the renewals and upsell process for a portfolio of customers in collaboration with the Customer Success and Sales teams.
* Close renewal business on a quarterly basis and develop and close new add-on sales, while meeting and exceeding your quota.
* Analyze usage metrics to understand how the customer is using Guidebook, including evaluating product adoption.


* Develop a foolproof success plan to ensure organizational adoptions and expansion of our product.
* Share best practices to ensure your clients are maximizing their subscription.
* Work with product management to translate business needs to product requirements and craft new solutions for customers.
* Plot on-site visits with key customers and plan quarterly business reviews with clients to leverage Guidebook for global campus needs.


* Identify and implement process improvements to scale the role.
* Work to make the rest of your team better because they should be making you better too!


* 1+ years of account management and/or sales experience from a high tech company, with particular success in growing accounts.
* Experience developing strategies, specifically in Higher Education environments, on assigned accounts to fully leverage technology solutions.
* Track record of leading projects from conception to closure, and experience leveraging internal resources to get things done.
* Experience with CRM and CS platforms.
* Confidence to perform informative and compelling virtual demos and in person meetings.
* Passion for Higher Education


* Full health benefits: medical, dental, and vision
* Unlimited vacation time
* Stock options
* Awesome company retreats, aka Guidetrips!
* Make your workstation yours: desk customization (hydraulic standing desks; docks/stands; keyboards; whatever else you need to be productive)
* Fully stocked kitchens with every snack and drink your heart desires
* Fancy, free lunches twice a week ordered from local restaurants of your choosing
* Transportation benefits: free downtown Raleigh parking pass
* Comfortable lounge areas for work and play
* Newly expanded office located in downtown Raleigh
* Discounted gym memberships through Fond
* Fun group/team outings like movie nights, hockey games, and BBQs

If you want to help our team do amazing things, then we want to hear from you! Please send us a cover letter and resume.

About Guidebook

The Fredericksburg Guidebook has become a fixture in the Fredericksburg area, and is a proven success for advertisers. Our market coverage is growing on a weekly basis, and the demand for our books is so great that we have had difficulty meeting it. If you're a businessperson eager to maximize your marketing dollar, this is one bandwagon you need to be on. We here at the Fredericksburg Guidebook strive to offer local businesses a means to bring their goods and services to newcomers and locals. Our mission is to unite the region in marketing to their valued customers. Throughout the past 3 years we have been utilizing data collected from the Randall Travel Marketing survey of our area to aid in this quest. The survey found that the Fredericksburg area received an A- rating with 70.75% of the tourists polled saying that they would return to the area. These people also said that they visit the area to experience history, the arts and entertainment. On the local level, the city of Fredericksburg, and the counties of Spotsylvania and Stafford are home to over 290,000 residents with median incomes from $30,000 to in excess of $60,000. All of these people, from near and far, are your existing and potential consumers. To our current supporters, we say thank you. To those of you who are not, we invite you to get involved with us, a community minded publication that aims to take your business to a new level. Our new slogan "Whether you're just stopping by, or staying a lifetime" helps our readers know who our market is right away. And that is for all people who want to know what is in Fredericksburg for them. I hope you enjoy finding out what we can do to help you.

This company profile was created by AfterCollege and is about Guidebook. This page is not endorsed by or affiliated with Guidebook. For questions regarding company profiles, please email: care@aftercollege.com.