3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Workforce Management Admin/Program Manager
(This job is no longer available)
GTN Technical Staffing | Dallas, TX
Grad Date

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Job Description

Workforce Management Administrator/Program Manager

Location: Dallas, TX
Position Type: Direct Hire
Hourly/Salary: BOE
Travel: up to 10%

GTN Technical Staffing is currently seeking a Workforce Management Admin/Program Manager for a direct hire opportunity in Dallas, TX. The WMF Admin/Program Manager will maintain the Workforce Management systems/tools as a System Admin. The WFM Program Manager will collaborate closely with internal teams to deliver critical initiatives and devise solutions and tools that will be beneficial to Operations. This role requires excellent troubleshooting and problem-solving skills, and a high attention to detail is essential to the success of this role.

  • Develop and maintain upgrades to global WFM systems and tools.
  • Collaborate with internal teams to scope projects and identify requirements for new site launches/tool enhancements/improvements to existing processes.
  • Collaborate with internal HR/Ops/Training teams to organize educational and training content for WFM application users.
  • Mentor the WFM team members and other users on the proper uses of WFM system
  • Improve employee engagement scores through enhanced process/education/implementation of WFM programs and apps.
  • Develop Routing Sets/Forecast Groups/Staff Groups to improve utilization and business efficiency.
  • Ensures the accuracy and timeliness of all data flowing to/from WFM systems.
  • Troubleshoot issues or enhancements to WFM Systems and coordinate with appropriate parties to ensure the timely proper resolutions.
  • Respond to functional or technical reported issues/requests/inquiries and deploy fixes or enhancements.
  • Setup user access/create and update profiles/permissions/maintains user accounts.
  • Develop/implement contingency plans including reliable backup and restore procedures.
  • Will be the Functional Lead for project to convert existing Time and Attendance System to Infor WFM in 150+ locations.
  • Create rules to support complex calculations for overtime/lunch exceptions/FLSA requirements.

3+ years of experience in the following skill sets:

  • Must have Workforce Management administration experience (Infor WFM preferred, but not required).
  • Strong quantitative and analytical skills/exceptional organizational experience/advanced experience with MS Excel and using statistical analysis applications.
  • Excellent oral and written communication skills strongly required.

PREFERRED (but not required)

  • Project Management


Applicants must be eligible to work in the specified location

About GTN Technical Staffing

GTN Technical Staffing maintains a core team of project and technical leaders that oversee the delivery of high quality solutions. Our consultants include PMI certified project managers, legacy and web application developers, database architects, business analysts, technical architects, security specialists, systems administrators, training and documentation specialists, and more. GTN Technical Staffing has a global presence, with a proven ability to source and hire consultants for IT jobs internationally in such diverse countries as Canada, United Kingdom, Australia, Singapore, Germany, and more. Are you interested in a recruiting career? If so take a look at some of the characteristics of a successful recruiter, and contact us if you think you are a fit.