1-3 years of experience
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Employment Type:
Full time
Job Category:
Application Support Engineer
(This job is no longer available)
GTN Technical Staffing | Irving, TX
Grad Date

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Job Description

Application Support Engineer

Location: Coppell, TX
Position Type: Direct-Hire
Hourly/Salary: BOE

GTN Technical Staffing is currently seeking an Application Support Engineer for a direct hire opportunity located in Coppell, TX. The Support Engineer is responsible for deploying enterprise solutions.

  • Communicate with support personnel, developers, and IT to assist in resolving issues with software applications
  • Deploy development projects and project updates on scheduled intervals following documented deployment processes.
  • Define, develop, and document applications business requirements, objectives, deliverables, and specifications on a project by project basis on collaboration with internal users and clients.
  • Define application development project plans, including scope, schedule, and implementation
  • Monitor software and database performance on new and existing systems for isolating areas in need of improvement and for general debugging.
  • Provide verbal and written project status reports on multiple projects and tasks.
  • Develop and maintain user documents and guidelines for applications and support procedures.
  • Train end-users to operate new or modified programs/systems.
  • Research emerging applications, standards, and databases in support of procurement and development efforts.
  • Propose and implement system enhancements that will improve the reliability and performance of critical systems.
  • Monitoring, alerting, troubleshooting, capacity management, provisioning, patching, upgrades and performance tuning.
  • Composes clear and concise system documentation and reports.

2+ years of experience in the following skill sets

  • Associates Degree in Computer Science or related field of study
  • Must enjoy problem solving and working with users on applications.
  • Strong experience in troubleshooting and recommending corrective procedures
  • Must have strong problem solving skills.
  • Must be self-motivated and resourceful.
  • Must be able to work as part of a team in collaborative environment.
  • Experience administering backup operations and redundancy


  • Mortgage systems/industry
  • ServiceNow experience


Applicants must be eligible to work in the specified location

About GTN Technical Staffing

GTN Technical Staffing maintains a core team of project and technical leaders that oversee the delivery of high quality solutions. Our consultants include PMI certified project managers, legacy and web application developers, database architects, business analysts, technical architects, security specialists, systems administrators, training and documentation specialists, and more. GTN Technical Staffing has a global presence, with a proven ability to source and hire consultants for IT jobs internationally in such diverse countries as Canada, United Kingdom, Australia, Singapore, Germany, and more. Are you interested in a recruiting career? If so take a look at some of the characteristics of a successful recruiter, and contact us if you think you are a fit.