Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
1/15/2018
Job Category:
Information Services
Industry:
Other
Corporate Help Desk Specialist - MK-11232
(This job is no longer available)
GTN Technical Staffing | Arlington, TX
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Job Description

Corporate Help Desk Specialist

DETAILS
Location: Arlington, TX
Position Type: 3M C2H
Hourly/Salary: BOE

ABOUT THE POSITION
GTN Technical Staffing is currently seeking a Corporate Help Desk Specialist for a 3M C2H opportunities in Arlington, TX. The Corporate Help Desk Specialist will need to have good foundational knowledge of network/server administration and should have experience supporting Windows 10 or Windows 8/Office 2016/2013, preferably in an enterprise-level environment. The Corporate Help Desk Specialist will be a part of a team providing both field and phone support for 7000+ employees of our client's enterprise-level company specific to resolving Dell Hardware/Software Application issues. The Help Desk environment that the Corporate Help Desk Specialist will join, does not follow the normal 3-tiered help desk structure, but rather, it allows for technicians to work not only on desktop support, but also dabble in server administration and work directly with engineers to encourage creative, out-of-the-box thinking. The Corporate Help Desk Specialist must be professional and detail-oriented, and must be able to communicate effectively with clear and articulate English. Additionally, the Corporate Help Desk Specialist will be working through problems from the ground up with customers.

TECHNICAL REQUIREMENTS
3+ years of experience in the following skill sets
HP or Dell Hardware Troubleshooting/Support - Laptops/Desktops/Printers
Windows 10 or Windows 9 8/Office 2016/2013 - Support/Troubleshooting
Supporting Windows 10/8/Office 2016/2013 (REQUIRED)
Microsoft Outlook - Troubleshooting/Support
Active Directory - User Setups/Authentications/Troubleshooting
Customer-Facing Technical Assistance Experience - Geek Squad/Apple Store, etc.
Windows Server Administration/Network Concepts (Knowledge/Understanding)
Excellent (Written/Verbal) Communication

PREFERRED (but not required)
Certifications
A+ Certification - CompTIA
MCITP - Microsoft Certified IT Professional
MCP - Microsoft Certified Professional
MCDST - Microsoft Certified Desktop Support Technician
Corporate Help Desk Experience
VoIP/Avaya Support/Troubleshooting
SCCM - MS System Center Configuration Manager
Network Troubleshooting/Configurations

Qualifications

Applicants must be eligible to work in the specified location

About GTN Technical Staffing

GTN Technical Staffing maintains a core team of project and technical leaders that oversee the delivery of high quality solutions. Our consultants include PMI certified project managers, legacy and web application developers, database architects, business analysts, technical architects, security specialists, systems administrators, training and documentation specialists, and more. GTN Technical Staffing has a global presence, with a proven ability to source and hire consultants for IT jobs internationally in such diverse countries as Canada, United Kingdom, Australia, Singapore, Germany, and more. Are you interested in a recruiting career? If so take a look at some of the characteristics of a successful recruiter, and contact us if you think you are a fit.