Experience:
5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
1/5/2018
Job Category:
Customer Service
Industry:
Other
Call Center Customer Service Rep
(This job is no longer available)
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Job Description

GTN Technical staffing is searching for high volume Call Center customer service representative for a long-term contract position in Sandy, UT.

  • You will receive and place telephone calls from customers.
  • Perform data entry and use software programs.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Research skills required to trouble shoot customer problems.
  • Must document all calls and evaluate each account to determine if further research is necessary.
  • Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
  • Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
  • Requires close attention to accuracy, performs independently, subject to practices and procedures.
  • Analytical ability required to gather and interpret data in situations where problems are somewhat complex.

Requirements

  • 1 to 5 years of experience customer service experience in a call center setting.
  • High School Diploma or general education degree (GED).
  • Must possess excellent and professional communication skills, flexible, organized, attention to detail, able to work in a team environment, handle difficult customer situations, familiarity with PC and Windows software.

Ability to perform specific tasks based on established procedures.

*Not accepting 3rd party candidates at this time.

Qualifications

Applicants must be eligible to work in the specified location

About GTN Technical Staffing

GTN Technical Staffing maintains a core team of project and technical leaders that oversee the delivery of high quality solutions. Our consultants include PMI certified project managers, legacy and web application developers, database architects, business analysts, technical architects, security specialists, systems administrators, training and documentation specialists, and more. GTN Technical Staffing has a global presence, with a proven ability to source and hire consultants for IT jobs internationally in such diverse countries as Canada, United Kingdom, Australia, Singapore, Germany, and more. Are you interested in a recruiting career? If so take a look at some of the characteristics of a successful recruiter, and contact us if you think you are a fit.