No experience
Employment Type:
Full time
Job Category:
Information Services
EL-10654 User Support Manager
(This job is no longer available)
GTN Technical Staffing | Dallas, TX
Grad Date

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Job Description

User Support Manager


Location: Downtown Dallas, TX

Position Type: Direct-Hire

Hourly/Salary: BOE + 10% bonus/matching 401K/3 weeks vacation


GTN Technical Staffing is currently seeking a User Support Manager for a direct hire opportunity located in Downtown Dallas, TX. The User Support Manager will lead the technical desktop support team, providing excellent customer service, and resolving all technical issues. The User Support Manager supervise core operations, as well as supervise and develop a team of employees tasked with providing first and second level technical support in a service desk environment in a rotating, on-call environment. The User Support Manager will also take ownership of the Atlassian suite of software - support of this software, upgrades, maintenance, create workflows in Jira, and customize Confluence. The User Support Manager will also manage Access Management and entitlements - processing permissions to different systems, internally or externally.


3-5+ years of experience in the following skill sets

Minimum 3 years of experience managing a Support Desk team - must be able to demonstrate ability to lead and mentor

Technical skills (minimum 5 years of experience):

Windows and Linus server OS, Microsoft and cloud-based productivity products, Networking and Security concepts, Internet technologies, Support Desk ticketing system (Jira)

Atlassian Suite - Jira/Confluence (exposure)


Applicants must be eligible to work in the specified location

About GTN Technical Staffing

GTN Technical Staffing maintains a core team of project and technical leaders that oversee the delivery of high quality solutions. Our consultants include PMI certified project managers, legacy and web application developers, database architects, business analysts, technical architects, security specialists, systems administrators, training and documentation specialists, and more. GTN Technical Staffing has a global presence, with a proven ability to source and hire consultants for IT jobs internationally in such diverse countries as Canada, United Kingdom, Australia, Singapore, Germany, and more. Are you interested in a recruiting career? If so take a look at some of the characteristics of a successful recruiter, and contact us if you think you are a fit.