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Operation Engineer
GTA Telecom | Naperville, Illinois
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Job Description

GTA is a leading independent provider of high-value engineering, technology and business consulting services to the telecommunications industry. The company is based in Reston, VA and has presence throughout the US and Internationally.

Job Description:

This Voice Technician should have an advanced understanding of Voice Network functions such as SS7 signalling or SIP protocols for Soft Switch or Circuit Switch Voice Platforms. Performs tasks associated with the maintenance and installation and change of voice network, and perform updates/status back to management on progress.

Specific duties include:

  • Efficiently install, change and repair services on the network and coordinate and perform complex migrations
  • Provide support to resolve highly complex issues and escalations
  • Help establish, document, and improve departmental processes and procedures. Review compliance and accuracy of standards and M&Ps.
  • Works with internal peer teams to assist with customer trouble resolution
  • Responsible for implementing, troubleshooting, managing, and correcting service issues.
  • Operate in multiple systems and databases as required
  • Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
  • Provides technical training to others if appropriate
  • Knowledge on DMS, Sonus, and DEX Switches, Cerent, Sentient, Titan Digital Cross Connect System, Channel Banks and Muxes
  • Knowledge of T1 migrations in the above technologies
  • Have a working knowledge of Windows operating systems is required

Minimum Qualifications:

  • Bachelor's in Electrical Engineering or related experience
  • 5 years' experience in related field

Additional Position Requirements:

A background investigation and drug test is required.

Global Technology Associates, LLC (GTA) is an EOE M/F/D/V

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.


Applicants must be eligible to work in the specified location

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