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Greenville Health System | Greenville, South Carolina
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Job Description

Job Class




Job Summary

Provides assistance to callers transferred from GCEMS 911 dispatch, using established protocols for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to meet the callers medical need. Accomplishes the responsibilities of this position by integrating and maximizing the work of various disciplines, resources and services across departmental lines and those agencies participating in this program such as GCEMS dispatch and MD offices, clinics and others.

Provides clinical direction to patients and families calling with perceived questions/problems  regarding both pediatric and adult patients. Demonstrates clinical competency utilizing evidence based practices/research in all areas of the nursing process.

Works with internal and external sources to assure a smooth and efficient handling of all patient calls and compliance with applicable state and federal regulations.

Collaborates as appropriate with other departments to ensure efficient processes and facilitate problem solving.

Uses advanced level nursing skills and telephone triage protocols to assess and prioritize different types of conditions and symptoms including when to refer back to 911. 

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Education

Associate's Degree - Nursing

Minimum Experience

3 years - Acute care nursing 

Required Certifications/Registrations/Licenses


Specific Acceptable Credentials (if applicable)

Current South Carolina R.N. License (Lawson Code NLRN)

In lieu of the Above Minimum Requirements


Other Required Experience

BSN - Preferred

Certified in nursing specialty - Preferred

Emergency Medical Dispatch certification - Preferred

Transfer center and telephone triage experience - Preferred

Position Posting Category

RN- Other Professional Areas

About Greenville Health System

Greenville, SC

GHS employs over 10,000 people. Our system includes clinically excellent facilities with 1,268 beds on 5 campuses. We offer 7 residency programs, 7 fellowships and a 4-year medical education program: University of South Carolina School of Medicine–Greenville, located on GHS’ Greenville Memorial Medical Campus. We are a designated Level I Emergency Trauma Center and also have a separate research facility.

Greenville, SC is a beautiful place to live and work. Located on the I-85 corridor between Atlanta and Charlotte, it is one of the fastest growing areas in the country. We are ideally situated near beautiful mountains, beaches and lakes. We enjoy a diverse and thriving economy, excellent quality of life, and wonderful cultural and educational opportunities.

This company profile was created by AfterCollege and is about Greenville Health System. This page is not endorsed by or affiliated with Greenville Health System. For questions regarding company profiles, please email: care@aftercollege.com.