3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service - WI
Greenheck Group | Schofield, Wisconsin
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Job Description

The Greenheck Group of companies designs and manufactures a wide range of products and services that support the non-residential Heating, Ventilation and Air Conditioning (HVAC) industry. Our products and services ensure indoor air comfort, reduce energy costs and enhance architectural appeal in many different types of buildings all over the world.

If you are a talented, energetic, team-oriented individual and would like to help us set the worldwide standard for designing and manufacturing air movement and control products for some of the world’s most prestigious and sustainable building projects, consider a rewarding career at Greenheck.

We are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

General Summary:

As a Customer Service Representative, you would support your assigned regional sales effort by assisting your sales supervisor in maintaining and servicing accounts on a daily basis, with timely response.

Principal Duties and Responsibilities

  • Answer inquiries regarding, order status, general shipping issues, RGA’s, credits, additional bills, and order changes

  • Relay feedback from reps and customers on how to improve service to the supervisor

  • May occasionally participate in Rep training visits

  • Provide general technical assistance or direct inquiries regarding in-depth technical assistance

  • Assists reps with using our own Greenheck systems


  • High school diploma required

  • 1 to 3 years of work experience is required

  • Some analytical ability required (Any analysis requires rearranging of numbers, reformatting of documents prepared by others, reconciliations requiring basic math)

  • Familiarity period is 7-12 months

  • Ability to exersize independent judgement

  • Communication skills, while working with internal and external contacts

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