Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
5/19/2017
Job Category:
Engineering
Application Engineer II
Greenheck Group | Mosinee, Wisconsin
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Job Description

General Summary:

Provide supervision for the customer service team, technical coordination of application support, product planning and development, special designs and product and application training programs for internal and external customers.

Principal Duties & Responsibilities:

  • Provide technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.
  • Develop solutions for product applications
  • Communicate solutions for unique applications including design & special pricing.
  • May travel to resolve field problems.
  • Develop and find solutions to field application problems.
  • Provide technical product application support.
  • Understand requirements for challenging applications.
  • Assist/manage, and provide content for the development and updating of product literature.
  • Responsible for identifying key selling points.       
  • Gather information for market studies.
  • Work with engineering to develop scope for enhancements on existing products.
  • Evaluates components for quality, reliability and performance and advise engineering and purchasing as to those components which might enhance the product.
  • Become familiar with the competitor's products and apply this knowledge to the company's advantage.
  • Organize and present training seminars internally and externally.
  • Conduct product training seminars and Product Center visits.
  • May assist with planning/coordination and attendance of trade shows.
  • Coordinate Computer Aided Product Selection (CAPS) planning, testing, and development.

Business Unit Specific Duties & Responsibilities:

  • 3-5 trips per year to present customer facing training seminars, and attend industry events/trade shows.
  • May supervise customer service team which handles daily inquiries for technical support, special design requests, and field problems.
  • Responsible for large project and key account management/development
  • Responsible for the development of application specific training programs

Job Qualifications:

A Bachelor’s Degree is required  in an engineering discipline with 2+ years’ work experience.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

 

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