1-3 years of experience
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Employment Type:
Full time
Job Category:
International Account Executive (2806-159)
(This job is no longer available)
Graphic Packaging | Memphis, TN
Grad Date

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Job Description

Graphic Packaging International, LLC, a wholly-owned subsidiary of Graphic Packaging Holding Company (NYSE: GPK), is committed to providing consumer packaging that makes a world of difference. Headquartered in Atlanta, Georgia, we are a leading global provider of paper-based packaging solutions for a wide variety of products for food, beverage, foodservice and other consumer products companies. We are one of the largest producers of folding cartons and hold a leading market position in solid bleached sulfate, coated unbleached kraft and coated recycled paperboard. Graphic Packaging's customers include some of the most widely- recognized companies in the world.

We achieve our vision by delivering value to our customers, building a high-performance culture for our employees and creating superior returns for our shareholders. We strive to be an environmentally responsible leader in our industry and in the communities where we operate. Graphic Packaging has approximately 17,000 employees working in more than 60 locations in North and South America, Europe and the Pacific Rim. We are committed to workplace diversity and offer compensation and benefit programs that are among the best in the industry to reward the talented people who make our company successful. We invite you to review the following employment opportunity and to learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


This position is responsible for proactively managing major global customer accounts through the utilization of the supply chain processes, technologies, and tools and making tactical and strategic decisions regarding those accounts on a daily basis. Balance customer needs with Division's objectives of maximizing tons, product mix, and pricing. Develop and maintain customer, sales, supply chain and manufacturing relationships through superior service and communication.

This assignment has and will continue to assume even more responsibility of servicing our customers and resolving customer issues and problems. The importance of understanding customer expectations and developing plans to meet and exceed those expectations will play a critical role in Graphic Packaging being our customers' supplier of choice.

The International Account Executive works in conjunction with global customers, sales, freight forwarders, steamship lines, port warehouses, mills, marketing, machine and transportation planners and other support functions to ensure the best service to our customers. Given the increasing demands of our customers and the continual changes of our global business/market demands, having account specialists who are trained in key competencies and skills will enable us to be our customer's supplier of choice.

JOB FUNCTION: Job functions include, but are not limited to the following.

* Effectively handles strategic accounts; exhibits leadership and develops areas of expertise.
* Provides process expertise to tactical decisions regarding accounts on a daily basis including management of allocation across accounts.
* Assists in root cause problem solving surrounding customer issues and concerns
* Participates in training, skill building and knowledge transfer on process and systems to ensure on time delivery and accurate invoicing.
* Demonstrates competency in SAP systems and functionality required for order entry, management, tracking and problem resolution of customer orders.
* Executes order close to ensure a clean order book and daily utilizes various reports to manage customer orders.
* Actively pursues the use of NCP to meet order requirements and reduce NCP quantities by working with supply planners.
* Manages order quantities in order to maximize shipping capabilities; determines the most cost efficient shipping method; anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on Company's profitability.
* Perform as key driver in communication process: initiating communication and integration with downstream partners. Maintains a positive and proactive relationship with Sales, CTE, Planning and Scheduling, Mill and Converting facilities.
* Builds a positive rapport and maintains effective relationships with customers and proactively communicates with customer regarding status of account and service.
* Performs as a good team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact and treats others with respect and dignity.


* Fluency in Spanish required
* Fluency in Portuguese preferred
* 0-3 years of relevant work experience required
* Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
* Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers


* College degree or equivalent business experience required


* Customer Focus
* Business Acumen
* Conflict Management
* Priority Setting
* Action Oriented
* Informing
* Perseverance
* Problem Solving
* Written Communications

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

About Graphic Packaging

Graphic Packaging is a global leader in developing innovative packaging solutions, including the design and manufacture of cartons, packaging machinery, and paperboard materials that: Attract and create value for consumers Provide operational efficiencies Drive business resultsNew Oscar Mayer Fast Franks Speed into Summer News & Features