Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
8/30/2017
Job Category:
Customer Service
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Field Safety Specialist, Syracuse, Albany, Rochester, NY - Hartford, CT
Grainger | Syracuse, New York
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Job Description

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

Primary Function

The Field Safety Specialist (FSS) is responsible for maximizing and growing revenue and profits within prescribed Safety Products, Services and Resources in his/her assigned accounts.

 

Principal Duties & Responsibilities

This position is responsible for identifying and facilitating customers’ safety solutions.  The Safety Specialist will proactively engage primary account managers in aligned district to jointly build Safety business.  This position will be responsible for growing safety product revenue on a prescribed set of accounts.  Specific responsibilities include:

 

Conducts needs analysis to determine a match between the customer’s requirement and Grainger’s products or services

•             Leads customer discussion with relevant insight and challenges the customer to think differently about their business

•             Explores expressed customer needs and identifies problems to solve—probes to fully understand, clarify and expand

•             Utilize research to identify compelling reason to change

•             Efficiently determines a customer’s readiness, focusing time on those who are willing to take advantage of his products or services

 

Provides customers with solutions that reduce costs or increase efficiency with innovative product or service applications

•             Develops solution options using ongoing dialogue with the customer and all available technology

•             Links features and benefits to business outcomes

•             Works with internal Grainger contacts and manufacturers to ensure ability to support solution

•             Performs cost savings analysis for customer solution

•             Uses checking questions to gain feedback from customer on customized solution recommendation

 

Implements Solutions

•             Engages Grainger resources to develop plan and timeline to implement solution

•             Drives implementation plan with customer

•             Checks with customer to ensure business needs are being met

•             Leverages post-implementation success to gain more information from the customer about future needs

 

Maintains expertise in Safety Regulations and industry topics

•             Educates customers on changing market trends and technology and impact to their business

•             Investigates nonstandard solutions that will profitably satisfy a customer’s needs

•             Expands customer understanding and use of Grainger’s standard product and service capabilities

Position Requirements:

•OSHA 30 (minimum) Graduate Safety Practitioner certified (preferred)

•Bachelor’s degree in the fields of Environmental Science, Safety Engineering, or equivalent a plus

•Proven track record in solution selling

•Ability to project manage and drive for results

•Experience conducting workplace inspections to prevent injuries / accident prevention and reduction, engineering controls, ergonomics and hazmat control to meet compliance standards

•Minimum of 5-7 years’ experience in a manufacturing environment, or equivalent environment involving safety hazard analysis and assessments and responsible for overseeing safety

•Business analysis experience and the ability to identify and implement safety improvements are required

•Understanding and awareness of safety regulations, safety applications, and the ability to distinguish market offers and capabilities

•Demonstrated understanding of safety violations, safety drivers, safety programs, building a safety culture

•Demonstrated knowledge, understanding and experience with newest and latest in safety regulations

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

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