Experience:
5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
8/14/2017
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Metalworking Specialist- San Jose, CA
Grainger | San Jose, California
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

This is a technical sales position.  The Metalworking Specialist will proactively engage primary account managers in aligned districts to jointly build metalworking business.  Specific responsibilities include:

 

Conducts needs analysis to determine a match between the customer’s requirement and Grainger’s products or services

  • Leads customer discussion with relevant insight and challenges the customer to think differently about their business
  • Explores expressed customer needs and identifies problems to solve—probes to fully understand, clarify and expand
  • Utilize research to identify compelling reason to change
  • Efficiently determines a customer’s readiness, focusing time on those who are willing to take advantage of his products or services

 

Provides customers with solutions that reduce costs or increase efficiency with innovative product or service applications

  • Develops solution options using ongoing dialogue with the customer and all available technology
  • Links features and benefits to business outcomes
  • Works with internal Grainger contacts and manufacturers to ensure ability to support solution
  • Performs cost savings analysis for customer solution
  • Uses checking questions to gain feedback from customer on customized solution recommendation

 

Implements Solutions

  • Engages Grainger resources to develop plan and timeline to implement solution
  • Drives implementation plan with customer
  • Checks with customer to ensure business needs are being met
  • Leverages post-implementation success to gain more information from the customer about future needs

 

Maintains expertise in metalworking

  • Educates customers on changing market trends and technology and impact to their business
  • Investigates nonstandard solutions that will profitably satisfy a customer’s needs
 

Expands customer understanding and use of Grainger’s standard product and service capabilities

Position Requirements:

Technical Skills and Experience

  • Bachelor’s degree (BSE) or the equivalent work experience is required
  • Minimum of 5 years cutting tool and/or machine tool manufacturer or distribution experience preferred
  • Previous field sales experience with cutting tools and/or machine tools is preferred
  • Business analysis experience and the ability to identify and implement improvement opportunities are required
  • Understanding and awareness of major machine tool and cutting tool brands and applications, and the ability to distinguish market offers and capabilities
  • Demonstrated understanding of CNC operations including turning, drilling, and milling
  • Demonstrated knowledge and understanding of the aspects of metal cutting including speeds and feeds, materials, tool types is required
  • Understanding of and experience with newest and latest in metal cutting technologies
  • Basic CNC programming skills and knowledge preferred

 

General Skills

  • Excellent time management and organizational skills required
  • Excellent oral and written communication skills required
  • Ability to work with cross-functional teams
  • Computer proficiency in Microsoft Windows, Outlook, and Microsoft Office Programs
 

A valid driver’s license and the ability to travel are required

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

This company profile was created by AfterCollege and is about Grainger. This page is not endorsed by or affiliated with Grainger. For questions regarding company profiles, please email: care@aftercollege.com.