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Telesales Campaign Associate -San Antonio, TX
Grainger | San Antonio, Texas
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Job Description

The Grainger Telesales Campaign Associate is responsible for executing sales campaigns to customers over the phone. The TCA will be given a campaign objective and provided with a list of accounts that have minimal existing relationship with Grainger; the primary function of the TCA will be to call the customer to execute each campaign.  The customer base is exclusive to Grainger's medium-sized customers, and the work of the TCA is important to growing Grainger's sales and relationships with these customers. 

  • Initiate outbound sales calls (up to and beyond 100 per day) to Grainger customers to execute campaigns
  • Execute campaigns designed to sell new programs, promote cross-category purchasing, and grow the customer contact base
  • Understand campaign objectives, seeking additional information from Supervisor where needed
  • Use judgment and problem-solving skills to navigate to appropriate customer contacts on each call
  • Have effective customer conversations when executing campaigns
  • Keep detailed tracking and reporting on campaigns in CRM system
  • Use additional tools as provided

High School Diploma or equivalent preferred.


Candidate's for this role will have:

  • An assertive & persistent personality, high energy level and resilient character
  • Strong communication skills, and the ability to quickly build rapport by phone with all levels of professionals
  • Flexibility to quickly adjust to rapid campaign changes
  • Strong desire to win and enjoyment of competition
  • Ability to work effectively in a team environment
  • Desire for coaching and personal growth
  • High business ethics and integrity
  • Cold calling experience preferred
  • High School Diploma or GED required, college degree preferred.


All candidates must demonstrate ability to:

  • Meet or exceed campaign metrics
  • Quickly change direction with each new campaign
  • Rapidly build knowledge of Grainger
  • Effectively communicate over the phone
  • Be open to coaching and feedback
  • Understand and use basic selling techniques: open, probe, presentation, over-coming objections

Grainger is an equal opportunity / at-will employer.

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

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