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User Experience Architect
Grainger | Chicago, Illinois
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Job Description

Company Overview
Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.


Position Description
Located downtown Chicago, Gamut is a start-up operation being launched by Grainger.  The company is developing an innovative, new e-commerce platform that will leverage technology, structured data, and customer insights to launch a successful new business.

This is an exciting opportunity to help develop a dynamic organization from the ground up and explore numerous career development possibilities as the company continues to grow.


The UX Architect is responsible for translating the needs of the users and the business into actionable experience specifications via wireframes, prototypes or other communication.  We are seeking someone who takes a holistic approach to problem solving and excels at collaborating.

The UX Architect will: 

  • Partner with product owners and development in making high level strategic decisions and creating experiences for a B2B ecommerce site and a CMS workstation.
  • Identify usability challenges of our product and contribute constructive solutions.
  • Present and communicate user feedback, ideas, strategies, and best practices.
  • Work closely with internal users of workstation to understand their needs and turn those needs into software.
  • Provide help and guidance to internal users of workstation as they create the customer facing experience.
  • Plan, coordinate and moderate routine user testing (remote and in-person).
  • Communicate solutions through wires/prototypes.
  • Contribute to the QA effort for every release.


Position Requirements

-Strong visual and linguistic communication skills

-A portfolio of compelling interaction and visual design work

-Experience designing for responsive web

-Capacity to solve big picture problems and see them through production with detailed finesse

-Fluency in visually communicating solutions through storyboards, wireframing, rapid prototyping, and high-fidelity prototypes in Axure

-Ability to clarify big-picture concepts and consider user flow and usability to deliver simple and compelling experiences

-Ability to create succinct copy

-Ability to work in deadline-driven environment and handle multiple conflicting priorities at the same time.

-Experience in programming OR visual design is highly desirable.

-Experience in B2B eCommerce is a plus.

This role is subject to a high-performance, high-pressure work environment with time-sensitive deliverables that may require work beyond traditional corporate hours.


EEOC Statement
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

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