1-3 years of experience
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Employment Type:
Full time
Job Category:
Field Account Representative - Pasadena, CA
(This job is no longer available)
Grainger | Altadena, CA
Grad Date

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Job Description

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

The Field Account Representative (FAR) is an outside sales role.  This person is responsible for penetrating all assigned accounts to develop relationships to achieve profitable revenue growth within his/her assigned geography. The FAR partners with established sales and service teams to grow sales among approximately 130 large-sized contract and non-contractually obligated customers.  The assigned customers are in manufacturing and office environments. The compensation is tied to the ability to achieve or exceed established sales targets and other account management tasks. The FAR will make 8-10 quality, revenue generating calls per day.
The FAR is required to make decisions influencing sales for large sized customers with and without contractual relationships in his/her assigned account package.  Specific responsibilities include
• Determine, prepare and present the appropriate “Grainger Value Proposition” to each account and review how Grainger can add value and help with each account’s purchasing needs
• Create a territory plan that optimizes call routes, maximizes time in the field and ensures you are delivering and executing a sales plan that meets or exceeds stated performance targets
• Consistently maintain account and customer contact and record follow up details in Grainger’s CRM.
• Consistently take a proactive approach to driving sales with each account while utilizing a wide array of available communication channels in order maximize their purchasing with Grainger through all of Grainger’s sales / service channels.
• Establish and/or extend current relationships with customers in a productive and mutually beneficial manner
• Timely and responsive to customers’ real-time needs


Position Requirements:

All candidates must have
• 1-3 years of previous sales and/or relationship building experience
• Excellent presentation, verbal and written communication skills
• Exhibits high integrity in all business dealings
• Strong time management and organizational skills
• High School Diploma or GED, two or four year degree preferred
• Must have a valid driver’s license
• Ability to travel and have occasional overnights as needed

All candidates must demonstrate ability to
• Ability to grow revenue to stated thresholds.
• Rapidly build knowledge of Grainger’s product lines
• Required to drive a Grainger branded vehicle within assigned sales territory
• Ability to achieve or exceed stated metrics of daily calls, customer face time minutes, etc.
• Regularly exercise independent judgment and discretion when interacting with all accounts and determining product and service offerings
• Effectively use quantitative skills to report accurate information on overall results of customer interactions.
• Ability to work in a highly matrixed organization
• Understands buying decisions, buying processes and cash flow dynamics of aligned customers.
• Understand and use basic selling techniques: open, probe, presentation, over-coming objections
• Ability to identify opportunities, negotiate and manage sales; manage business needs and cost requirements.
• Understand, apply and synthesize data/information regarding customers and account package
• Work locations will be dependent upon conditions of the aligned customer locations. (including manufacturing, healthcare and office environments)
• You could be required to wear personal protective equipment (i.e. protective footwear, safety eyewear, etc.)
• Reports to Manager
• Compensation will be driven by the ability to achieve or exceed established sales targets and other account management tasks.
Directly impacts the short and long-term financial results of approximately 130 assigned accounts and approximately $1.5M annually by
• Driving sales and profits at customers
• Providing the highest quality of service to Grainger customers
Success will come through the development of mutually beneficial relationships that helps our customers and drives our revenue growth.


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)