Experience:
3-5 years of experience
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Employment Type:
Part time
Posted:
5/9/2017
Job Category:
Customer Service
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Part-Time Sales Specialist - Fort Smith, AR
Grainger | Fort Smith, Arkansas
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Job Description

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

 

Works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. Navigates customers to solutions that help them get the job done. Drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer. Provides assistance as needed to CSA’s in the areas of system navigation, catalog use, product knowledge and sourcing.

  • Executes the Grainger Service Promise and demonstrates, by action, the company Values.
  • Quickly responds to the needs of customers by effectively communicating product and service offerings over the phone or in person. Answers questions and assists in the selection of products.
  • Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. Asks for the sale and goes after additional sales.
  • Is knowledgeable about product promotions and effectively and proactively communicates them to increase sales and improve customer awareness of product and service capabilities.
  • Resolves customer issues promptly and accurately in a manner that will retain and promote customer loyalty.
  • Understands the top customers in the branch and any TLC customers’ needs.
  • Acts as a team member within and outside the assigned branch and helps out in other areas as required.
  • Opens new accounts, conducts customer surveys and loads customer vehicles as required. Performs new account audit and follow up.
  • Assists Sales Partners with Inventory Solutions implementations including data collection, small scale cross referencing, site set up, customer training and ongoing customer service.
  • Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives to meet Will Call Ready Rate (WCRR) metrics.
  • Audits and purges pick tickets daily to meet BBX standards and supports all other BBX requirements.
  • Completes the Daily Cash Report (DCR).
  • Captures lost/demand in an effort to improve product stocking levels resulting in increased conversion rate.
  • Applies credit, pricing and freight procedures to meet customer expectations while minimizing financial risk for the organization.
  • Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
  • Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Also uses the system (CIC) to keep accurate records of customers’ transactions, inquiries and feedback as well as actions taken.
  • Guides customers to other internal resources such as Technical Support, Credit, Parts and Sourcing, or Sales as necessary.
  • Shares relevant customer information with Sales partners.
  • Takes personal ownership for meeting established individual and team metrics.
  • Maintains inventory accuracy and minimizes multiple locations through effective use of scanning equipment and other inventory maintenance reports.
  • Performs smart cycle counts, annual inventory and stock alignments as required.
  • Assists with showroom merchandising maintenance.
  • Participates in all required training to ensure proper compliance of HAZMAT/Refrigerant when processing transactions. Completes product training courses as required.
  • Performs housekeeping duties to ensure branch appearance meets Grainger standards.
  • Other duties as assigned.

Position Requirements:

 

  • Must be at least 18 years old.
  • High School diploma/GED; some college preferred.
  • 2-3 years customer service and sales experience
  • Demonstrates a commitment to provide superior customer service.
  • Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
  • Works quickly and accurately to accomplish tasks despite competing demands and a fast-paced environment.
  • Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
  • Must be computer literate and able to learn appropriate software programs including SAP.

 

  • Must be able to learn and pass competency assessments specific to industry regulatory requirements.

 

  • Able to operate powered industrial equipment as needed.

 

  • Professional in appearance, attitude and action.

 

  • Must pass a pre-employment drug screen.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

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