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Location Support Specialist
Grainger | Magna, Utah
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Job Description

Company Overview

Mr. J.M. Borstlap and his sons Karel and Joop started their company Borstlap & Sons in the coastal town of Scheveningen (The Hague, The Netherlands) on 10 March 1947. As wholesale traders in fasteners, they soon began to sell most of their products under the brand name Fabory.  The company grew quickly and outgrew several locations in The Hague before relocating to Tilburg in 1968. Continuous growth and several takeovers resulted in The Borstlap Masters in Fasteners Group, a name associated worldwide with high quality products. Fabory North America has locations in Grand Rapids, MI as well as 3 locations in Canada – Vancouver, Montreal and Toronto.


The last member of the Borstlap family to play an active part in the company was Mr. John Borstlap. He left the company in 1999. In 2006 the name Borstlap was replaced with Fabory to enhance the uniform group identity. It is also far easier to pronounce by people around the world. 


On September 1, 2011, Fabory became a part of Grainger, a Fortune 500 company and North America’s leading broad line supplier of maintenance, repair and operating products, with expanding operations in Europe, Asia and Latin America. Fabory and Grainger share core values of teamwork and service. Like Fabory, Grainger’s success is built on relationships - with customers, communities, suppliers and team members.


Position Description

The Local support specialist is a customer facing team member who provides superior service by managing the consignment inventory effectively and providing services that satisfy the needs of our customers. The Local support specialist makes interactions personal and consistent while making it fast & easy for the customer to do business with Techni-Tool. Principal Duties & Responsibilities:

  • Effectively and efficiently interacts with customers (face to face) by discovering their true needs and forwarding this information to sales team to help them find to the best solution.
  • Act as a company liaison between inside sales team and outside customers
  • Completes inventory cycle counts on a regular basis to ensure correct inventory quantities.
  • Receives weekly replenishment shipments and confirms quantities and reports any discrepancies.
  • Communicates regularly with inside sales team and outside customers to
  • Support sales team to address customer’s needs and help grow the business.
  • Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
  • Guides customers to other internal resources such as Technical Support, Credit, Parts and Sourcing or Sales as necessary.
  • Takes personal ownership for meeting established individual and team metrics.
  • Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
  • Completes training courses to ensure compliance with topics including but not limited to ethics, international business and bribery
  • Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
  • Other duties as assigned.

Position Requirements:

  • Must be at least 18 years old
  • Demonstrates a commitment to provide superior customer service
  • Effective communicator, comfortable interacting with customers and internal sales team in a professional manner in person, over the phone and email
  • Must be computer literate and able to learn required software programs including Microsoft Office.
  • Professional in appearance, attitude and action.
  • Must be able to lift boxes up to 60 lbs. when necessary

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

This company profile was created by AfterCollege and is about Grainger. This page is not endorsed by or affiliated with Grainger. For questions regarding company profiles, please email: care@aftercollege.com.