No experience
Employment Type:
Full time
Job Category:
See more jobs for students and recent grads who studied:
Mgr, Branch Network
Grainger | Hazelwood, Missouri
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company

Job Description

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.


Position Description

# Provides leadership and strategic direction for a single or multi-site staff consisting of hourly and exempt employees.

# Understands, formulates and communicates sound business strategy to the team. Implements it in a clear and consistently

focused manner.

# Creates a team where employees are engaged, empowered, enthusiastic and committed to the success of the company.

# Creates an environment for open, continuous and proactive communication. Maintains an open mind to benefit from

diverse thoughts and ideas.

# Writes and conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.

# Supports the growth and development of Assistant Branch Manager(s) by providing coaching and development


# Makes sound, fact-based business decisions to support the needs and objectives of the business.

 Takes measured risks while being mindful to balance return on investment, service, ethics and integrity.

• Provides regular coaching and performance feedback to employees to enhance customer service and sales skills.

• Establishes a professional development plan for each employee to aid their performance and career progression within


• Selects and promotes employees with a passion for service, sales and personal growth.

• Provides rewards and recognition for employees who exhibit desired results and behaviors.

Customer Service: Ensures Exceptional, WOW Service and Operational Excellence of the Branch. Ensures that the

Knowledge & Skills of all employees are developed to provide exceptional customer service.

• Ensures all employees deliver on the Service Promise.

• Ensures proper staffing levels for world class service while controlling expenses.

• Is a customer advocate. May make sales calls to communicate the Grainger Value Advantage message.

• Understands the competitive landscape, its impact on the local market and takes action to gain market share and mitigate

loss of current market share.

• Creates an environment that promotes cross-functional teamwork with all business functions.

• Drives and promotes district/region related initiatives.

• Communicates metrics and objectives and holds him/herself and the employees accountable to results.

• Drives improvement in customer satisfaction results using monitoring and other available tools.

• Supports all sales growth, Inventory Solutions profitability strategies, and other business initiatives in partnership with AMs,

• Builds and maintains professional, supportive relationships with sales partners.

• Uses quality monitoring tools and effective coaching practices to improve employee sales skills.

• Plans and forecasts using relevant metrics to help drive profitability and service excellence.

• Effectively monitors controllable expenses to achieve the assigned expense to sales ratio goal.

• Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.

• Manages inventory to provide the best availability in the industry.

• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT employees.

• Dedicates self and team to Operational Excellence.







Position Requirements:

Bachelor’s degree required.

• Has experience building complete marketing plans leveraging internal and external resources.

• Has demonstrated program management success.

• Possesses effective project management, planning and facilitation skills.

• Possesses effective time-management skills.

• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.

• Ability to assist in aligning effective cross-functional work groups to develop integrated plans.

• Excellent written and verbal communication skills.

• Experience with channel marketing or business development.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About Grainger

W.W. Grainger, Inc. (Grainger) distributes facilities maintenance products, and provides services and related information used by businesses and institutions primarily in the United States, Canada and Mexico to keep their facilities and equipment running. Grainger is the supplier of facilities maintenance and other related products in North America. Its operations are managed in three segments: Grainger Branch-based, Acklands - Grainger Branch-based (Acklands - Grainger), and Lab Safety Supply, Inc. (Lab Safety). Grainger Branch-based is an aggregation of the Grainger Industrial Supply (Industrial Supply), Grainger, S.A. de C.V. (Mexico), Grainger Caribe Inc. (Puerto Rico), Grainger China LLC (China) and Grainger Panama S.A. (Panama). Acklands - Grainger is the Company's Canadian branch-based distribution business. Lab Safety is a direct marketer of safety and other industrial products. (Source: 10-K)

This company profile was created by AfterCollege and is about Grainger. This page is not endorsed by or affiliated with Grainger. For questions regarding company profiles, please email: care@aftercollege.com.