3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Manager IT Infrastructure
(This job is no longer available)
Good Shepherd Rehab | Allentown, PA
Grad Date

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Job Description






Full Time (40 hrs/wk)


Day Shift


8:00AM - 5:00PM

Job Details

B.S. - Bachelor of Science

5 + years required

Job Summary:

The Manager of Infrastructure is responsible for the planning, operation and overall management of IT infrastructure services. Services include staffing, vendor services, and necessary IT technologies. Technologies include end-user devices, computing and data storage resources (both local and cloud-based systems); network communications (both wired and wireless); data center operations; and IT security and management technologies.

Essential Functions:

* Build strong relationships with business groups and their leaders across the enterprise, and maintain an ongoing understanding of their issues, challenges, and opportunities.

* Collaborate closely with internal stakeholders as partners in creating consumer value.

* Cut through the IT "buzzwords" to get to the heart of challenges and opportunities faced by the business; translate technology capabilities into business language.

* In partnership with operational leaders, ensure that accountabilities are clear for who will deliver benefits from IT investments, and regularly report on achieved versus planned benefits.

* Set the vision and roadmap for IT infrastructure, and lead the infrastructure team in effectively executing against GSRN's IT roadmap.

* Enable collaboration and communication across the organization's consumers, partners, and strategic vendors.

* Use IT to improve relevant operational key performance indicators (KPIs) such as operating margin improvement, service quality, and clinical productivity.

* Meet or exceed infrastructure service level metrics through defined and well-managed production, productivity, quality, customer-service, safety, security, and health standards.

* Resolve operational problems, proactively identify work process improvements; implement solutions.

* Proactively advise GSRN on emerging IT infrastructure products and services most relevant to the company's evolving needs. Balance consideration of new technologies with information resources, human capabilities, and operational innovations.

* Monitor the industry for developments in IT operations and evaluate new tools and service management frameworks for potential implementation.

* Effectively manage IT staff to excel in strong collaboration, customer service, continued skills development and active vendor relationship management.

* Effectively manage vendor relationships that result in strong collaboration, superior products and service offerings; and continued innovation.

* Prepare and monitor IT operational budgets that meet prevailing objectives and constraints

* Meet financial expectations by monitoring expenses and implementing cost-saving actions.

* Protects organization value by keeping information confidential.

* Ensure infrastructure projects are completed on time, as scoped, within budget.

Minimum Education Requirements:

* Bachelor's Degree in information technology or related field required

Minimum Experience Requirements:

* 5-7 years of experience in information technology required

* 1-2 years of previous supervisory experience required


* Project Management Professional preferred


As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

To protect our patients and residents, Good Shepherd is now requiring influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.


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