Genesys Telecommunications Laboratories, Inc. provides enterprise-wide customer interaction, computer telephony and e-mail software solutions to more than 300 end users around the world. The Genesys Suite consists of two integrated elements, an open, scalable, standards-based framework and a broad suite of inbound and outbound communication and reporting applications, which enable organizations to manage customer interactions and employee communications to increase productivity, lower costs, and achieve greater customer satisfaction. T-Server, the Company's platform product, is an open, scalable ...


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