With minimal supervision, evaluate progressively complex, customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives.
May assist more and less experienced technicians on basic and complex repairs /resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area. When trained, share on-call / pager responsibility.
Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.
Perform other related duties as assigned.
| ||EITHER a High School Diploma/GED and a minimum of one year military experience maintaining electronics, electromechanical or medical equipment and/or other equivalent formal training in maintaining electronic, electromechanical or medical equipment.|
OR an Associates degree in Electronics or Mechanical Principles
AND, a minimum of two years of experience performing troubleshooting and planned maintenance on basic and biomedical equipment following current standards, code and procedures to ensure safe and effective operation of those devices.
Proficiency in completing electronic documentation using PDA and computer skills.
Previous experience developing and maintaining good customer relations.
Willing to occasionally travel outside of assigned region.
Must be able to work out of the Murrietta, CA area.
Must have unrestricted authorization to work in the US.
| ||GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.|
| ||One year of experience performing troubleshooting and planned maintenance on basic electronic, electromechanical or medical equipment following current standards, code and procedures to ensure safe and effective operation of those devices. Desired experience is a strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.|
Previous experience interpreting schematic diagrams to perform effective repair and planned maintenance on basic biomedical or electronic equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Change agent and process-oriented.