3-5 years of experience
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Employment Type:
Full time
Job Category:
Business Process Owner - Transportation and Compliance
(This job is no longer available)
Gap Inc. | San Francisco, CA
Grad Date

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Job Description


The Business Process Owner, Transportation and Compliance provides analytical, research and strategic support services for initiatives and projects in the stores organization. This role develops, supports and validates operational processes and practices that impact the field organization, such as ensuring shipment times are scheduled appropriately based on business needs. This role also supports stores and upper field leadership by escalating store level transportation concerns and by supporting risk & legal assessments. The position will use analytical skills to draw conclusions about specific business problems, present information for project/functional teams to consider and assess the effectiveness of proposed solutions; recommending ways forward to develop great products that deliver on the intended results and add value to the organization. This work will directly assist Old Navy to deliver its annual budgeted financial results.


* As the Business Process Owner - Transportation and Compliance, you are part of the Store Operations team.
* You collaborate with business partners in stores and Field Leadership, Marketing, Pricing, Finance, Customer Data & Analytics, Learning and Development, Communications, and Human Resources to identify opportunities to improve current processes and streamline workload.
* You ensure information is provided to business partners in a thorough and timely manner, identify and address potential problems that negatively impact Old Navy stores, and advocates for our stores with all HQ business partners.
* You support multiple simultaneous aspects of a project and work streams with quantitative and / or qualitative analysis.
* You identify and use multiple ways to achieve goals in case of obstacles; identify opportunities in process to contribute to commercial success of our stores.
* You lead and inspire the Store Operations team to be: product obsessed, customer-focused, innovative, fast-moving and team-oriented.


* Plan, manage, and tracks results of multiple projects with responsibility for coordinating efforts between various functional departments and stores
* Write communications for delivery changes, store compliance audit, and risk management
* Ensure shipment times are scheduled appropriately based on business needs
* Assess store workload impact of decisions and communicate impact to other functional business partners when necessary
* Assignments in this area of responsibility will balance objective and subjective information and require creative presentation skills
* Learn, adapt and gain new expert skills as business strategy dictates
* Make recommendations for assigned projects based on evidence and analysis.


* Ability to collaborate and communicate effectively with all levels of the organization
* Proven ability to support multiple projects, meet deadlines and follow project management principles
* Excellent verbal and written communication and presentation skills
* Proficiency with standard MS Office applications and enterprise database tools
* Ability to organize work into tasks and timelines, and project manage them through appropriate resources
* Four year college degree preferred
* Knowledge of retail store operations a plus
* Ability to travel, including overnight as required
* Ability to work a flexible schedule to meet the needs of the business, including night and weekends

About Gap Inc.

We have been committed to creating equality and opportunity from the beginning when our co-founders Doris and Don Fisher opened their first Gap store, and stood together as equal partners. We believe our business succeeds in a world where everyone has the chance to stand as equals and thrive. We are honored and grateful to be a Catalyst Award winner.