1-3 years of experience
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Employment Type:
Full time
Job Category:
Technical Sales Support Services Representative
(This job is no longer available)
Grad Date

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Job Description

Come Build Your Career Under OUR Roof

Job Description:


The Technical Support Services Representative provides quick responses to all product related inquiries internally and externally. This position will be responsible for gathering marketing, technical and code information to help support and build sales thorough technical responses. Upon validation of information and roofing standards this position will also provide support by writing confirmation letters. The Technical Services Representative has a significant impact on the day to day operations of the 411 department.


(40-60%) - Answers incoming technical calls for all GAF business divisions and product lines, Supports internal functions with technical knowledge and basic information when required.

(20-25%) - Locates, reviews, and interprets product information through various sources including but not limited to GAF published literature, code agencies i.e. Underwriters Laboratories, Factory Mutual, and Miami DADE in order to provide correct responses to support issues. Provides written communication in response to technical questions via email or hard copy

(5) - Performs other duties as assigned.


Level Based Competencies are to be designated based on job level and content.

* Adaptability
* Building Strategic Working Relationships
* Technical/Professional Knowledge & Skills
* Stress Tolerance
* Planning & Organizing
* Communication

Technical knowledge/skills (entry, intermediate, advanced)

* Entry level knowledge of products and GAF system specifications
* Basic awareness and knowledge of product limitations and uses
* Entry level knowledge of roofing related technology (such as TPO-PVC)
* Entry level knowledge of code/compliance area ( ASTM, UL)

General knowledge/skills (entry, intermediate, advanced)

* Proficient with all Microsoft Office and Google Suite products Word, Excel, Access, and PowerPoint and CRM
* Ability to follow oral and written instructions.
* Intermediate verbal and written communication skills, including basic employment of basic phone sale/service skills including but not probing question
* Able to multi-task and meet deadlines
* Ability to keep accurate records and documentation
* Is trained in the art of probing questions and effective call handling
* Ability to grasp and retain technical concepts and associations


Minimum Requirements

* High School Degree or GED equivalent
* At least 2 years of relevant work experience (Sales, Customer Services)

Preferred Requirements

* Associates Degree in a business or construction related field
* At least 3 years of relevant work experience (Roofing sales, or technical sales/ service position)
* Bilingual Spanish

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).