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Employment Type:
Full time
Job Category:
Social Service
Director of Quality Improvement
(This job is no longer available)
Frontline Service | Cleveland, OH
Grad Date

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Job Description

Director of Quality Improvement (QI)

Full-time director level position available for qualified candidate to direct, manage, supervise, plan, coordinate, implement and monitor the agency's plan for quality improvement.

  • Provides effective direction, support, guidance and supervision to assigned staff: QI manager and Manager of Data and Administration.
  • Develop and maintain standards/methods to evaluate program effectiveness as outlined in grant agreements including outcomes, quality of services and client input.
  • Provide technical assistance to agency programs, services and administrative processes.
  • Understanding of Medicaid standards, licensing regulations, records management, data collection and interpretation.
  • Researches and compiles data in conjunction with agency audits, record reviews, needs and/or user assessments.
  • Prepare and maintain correspondence, reports and charts as required by grant agreements.
  • Coordinate investigations involving legal and personnel issues in partnership with agency attorneys and HR department. ie staff subpoena, fraud investigations.
  • Develop or assist in development of concepts and/or programs as required
  • Ensures adherence to quality standards as set forth by the agency, county, state and federal entities.
  • Demonstrates keen leadership in working collaboratively with internal and external committees.


  • Master's degree in business, public administration, social work, counseling or other related field, preferred.
  • Bachelors required.
  • Seven years of relevant work experience coupled with five years of supervisory experience, required.
  • Experience in COA accredited organization, desired.
  • Valid Ohio driver's license, proof of insurance and possession of a safe operational vehicle, a must.


Applicants must be eligible to work in the specified location

About Frontline Service

FCS has the resources to handle everything from a simple e-commerce web site to IT outsourcing services. FCS has a large staff of trained professionals with expertise in: Manufacturing systems implementation and support, including database construction and ERP implementation Complex Internet systems requiring significant database design B2B and EAI applications including middleware implementations Strategic business partnerships with companies such as IBM, webMethods and Microsoft enable seamless integration of business applications and software for our clients. The satisfaction of our clients proves the value of utilizing experienced FCS professionals to act quickly and confidently. FCS has wide-ranging experience with requirement scope, design, development, integration, implementation and support of complex application systems, including: Utilize webMethods integration software to develop Internet based Business Integration for a wide range of companies and industries. Architecture Design, Partner Integration and Implementation of Vertical Business Exchanges. Design and development of Rate/Quote and Policy Generation Insurance systems. Design and development of secure online market places, with interfaces to online payment gateways. Web enabling of traditional legacy systems to effectively utilize the inherent advantages of Internet connectivity. Our associates have wide-ranging skills that fit the FCS goals of being a premier supplier of talent for sophisticated e-business applications, database driven systems development, ERP systems implementation, and general business consulting.