3-5 years of experience
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Assistant Manager
Friendly's Ice Cream, LLC. | Middletown, Delaware
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Job Description

Job Description

The Manager is Responsible and Accountable for:


* Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience
* Labor Scheduling- Achieving proper staffing levels to deliver excellent service using and adhering to Friendly's hiring methods and standards.
* Food Cost Control- monthly inventory/key item inventory- Overall shift execution by adhering to Friendly's standard operating procedures.
* Ensuring proper execution of all Friendly's food handling procedures and recipes.
* Operating responsibly and efficiently and within the theoretical food cost expectations
* Revenue Control- review weekly and monthly P&L and action planning
* Crew Training and Certification- Orientation and on-boarding paperwork- Retaining team members and management through engagement, appropriate levels of training, feedback, development and adherence to standards
* RLT Training and Certification
* Recruitment and Selection
* Service and Marketing- Guest feedback scores and action plans and local store marketing
* Maintenance and Repair- monitor service, source bids, approve invoices for payment
* Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
* Ability to motivate others to drive for results
* Operating the restaurant effectively and efficiently by controlling costs at an acceptable level; integrity of all financial reporting.


* Experience: minimum of three (3) years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
* Education: High school graduate or GED equivalent

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