Experience:
No experience
Employment Type:
Full time
Posted:
8/22/2017
Job Category:
Customer Service
Industry:
Other
Client Services Representative
(This job is no longer available)
Foundation Software, Inc. | Strongsville, OH
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Job Description

Position Summary

Foundation Software, a national provider of construction software and one of Northeast Ohio's top workplaces, is seeking Client Services Representatives! Our phone support staff is a remarkable and dedicated team of people who are one of the best in our industry at providing software help-desk support to our clients. As our Client Services Representatives grow into the position, we provide them with opportunities to work on special projects and a development path into other positions within the company. We provide complete training on our accounting software system. Our positions are M-F; shift times may vary.

Essential Functions

  • Respond to client inquiries received by phone, fax, or email and resolve issues, answer questions or address concerns on use or implementation of our software
  • Track client issues in call center software, and record details appropriately
  • Communicate with applicable internal departments as needed to notify of any technical issues clients are experiencing with software
  • Maintain expertise with software, new modules, and any industry factors required to perform duties
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a representative of the company by providing thorough assistance to associates, clients, and other third parties
  • All other duties as assigned

Required Skills and Experience

  • Proven ability to provide top level support to customers and associates
  • Excellent communication and problem solving skills
  • Superior organizational skills and the ability to work well as a member of a team
  • Ability to address complex situations independently while following established protocols
  • Working knowledge of Microsoft Word and Excel
  • Detailed recordkeeping accuracy
  • Basic math skills
  • Accounting skills a plus

Working at Foundation

What's great about working for Foundation? Plenty! We have a fun, casual and hard-working culture that invests in our employees, promotes creativity and delivers on our reputation. Our campus features a top-notch workout facility, fitness classes and free personal training; a game room complete with table tennis, foosball and a golf simulator; a full kitchen; and free coffee, juices, soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events, wellness incentives, free membership to our local rec center and various employee-appreciation events throughout the year. Benefits include medical, prescription, dental, vision, life insurance, ST and LT disability, generous paid vacation, paid holidays, 401(k) with match, and tuition reimbursement.

Foundation is a 13-time winner of NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces, and a 2015 and 2016 member of the Inc. 5000 list of fastest-growing private companies in the U.S.

Come and talk to us about your future at Foundation!

Qualifications

Applicants must be eligible to work in the specified location