Experience:
No experience
Employment Type:
Part time
Posted:
2/20/2020
Job Category:
Customer Service
Temporary Help Desk Representative
(This job is no longer available)
Fortive | Stow, OH
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Job Description

Purpose of Position: We're looking for 2 temporary IT help desk reps to work evenings to support our POS software. We have 1,700 franchise owners who will need to convert their computers to our newest version of the Matco Distributor Business System. Given the number of users we need to update, this assignment could last 9 months or more.

Responsibilities:

* Walk users through the initial customization of the software
* Test peripherals (credit card machine, signature pad) to ensure they are working properly
* Update documentation on conversion results, track contacts, schedule users for conversion dates

Requirements:

* Good phone/communication skills
* Network troubleshooting - experience with wireless networking troubleshooting
* Windows 10 - installing software packages
* Ability to follow procedures to install the software, start a conversion process to convert data, review error logs to determine successful conversion

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.

Matco Tools is a manufacturer and distributor of quality, professional grade automotive equipment, tools and toolboxes. Over 13,000 products are sold to customers through franchise business owner/manager mobile tool operators. Matco employs approximately 600 associates in the United States, Puerto Rico and Canada and reported record financial results for 2018. For additional information on Matco, please visit www.matcotools.com.

Since 1979, the mission of Matco Tools has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage and equipment they need to get the job done, while also offering best-in-class service and customer support. The company's network of nearly 1,800 premier independent mobile distributors is focused on developing and maintaining trust-based relationships with its customers. Ranked among the top 50 in Entrepreneur magazine's 2018 Franchise 500®, the company continues to expand throughout the United States and Canada, adding several hundred mobile stores each year. Matco offers its franchise owners industry-leading training, on-going field support, pre-identified customers, and in-house financing. Those thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded. For additional information on Fortive, please visit www.fortive.com.

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."