5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Store Manager - Woodland Mall #122
Forever 21 | Grand Rapids, Michigan
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company

Job Description

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Store Manager

Department: Remote-Store Operations

Reports to: District Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: 3195 28th St. SE, Grand Rapids, MI 49512

Department Summary: Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!

Job Purpose:

The Store Manager (SM) will provide leadership and direction to the entire store team, exuding excitement and professional presence. The SM will oversee all aspects of store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. By initiating long-term strategies and company initiatives, the SM will also ensure maximum productivity, profitability, operational excellence and compliance with company procedures.


* Utilize strong decision making skills and discretion to establish business objectives and strategies
* Create and foster a culture that ensures the customer is the focus of all activities
* Oversee and maximize store volume and profit in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
* Ensure service, merchandising, and operational standards are met through company-defined practices and processes
* Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
* Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
* Address poor performance by initiating and administering corrective action for all store employees
* Deliver annual performance reviews for team to promote progress and result against key targets
* Define personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders
* Plan and promote the daily schedule of employees and the business which can include interviews, hires, schedules, and disciplines employees
* Develop and maintain network contacts to source candidates and develop recruiting strategies
* Spend at least 60% of the shift performing Leader on Duty tasks

Knowledge, Skills, and Qualifications:

* Must have at least 3 to 5 years of retail management experience. College degree or relevant technical or vocational training preferred
* Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, POS terminals, and general retail software proficiency
* Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
* Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice
* Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
* Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts.

At Forever 21, style isn't dictated…It's inspired. Forever 21 is the leading fashion retailer of the latest trends and the season's hottest styles at can't-resist-prices. U.S. and international locations stay true to the fast-fashion destination's iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.

Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We're always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless.

Be part of something epic. Be part of Forever 21. Apply today!

About Forever 21

Los Angeles, California-based Forever 21, prides itself in romancing and delighting customers by offering them a wide variety of current women?s fashions at reasonable prices. The store, which sells the latest trend setting apparel targeted at women ages 18-30, constantly creates an exciting environment by receiving shipments of new merchandise everyday, so the store has a different look all the time. Forever 21 showcases fashions ranging from trendy business suits and club wear to everyday wear such as jeans and sweaters. The store also offers a multitude of jewelry, scarves, socks, and hosiery, purses and sunglasses?the perfect accessory for every outfit.

This company profile was created by AfterCollege and is about Forever 21. This page is not endorsed by or affiliated with Forever 21. For questions regarding company profiles, please email: care@aftercollege.com.