This job is restricted
Experience:
1-3 years of experience
Employment Type:
Part time
Posted:
12/9/2016
Job Category:
Customer Service
Industry:
Internet Retail
Compensation:
$15/hr
Position(s) Available:
1-2
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Customer Experience Specialist (Part-Time/Contract)
FLYR Inc. | San Francisco, California
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Job Description

POSITION SUMMARY

The Customer Experience Specialist will be at the front lines of our user interactions, fielding questions, handling claims, and troubleshooting for users. Our interactions will primarily be via email, with occasional phone-based support.

Responsibilities:

  • Respond to client requests via support platform
  • Maintain knowledge of fast-changing product/procedures
  • Communicate product feedback to team, and escalate issues as necessary
  • Stepping stone to greater role in claim validations, risk management positions
  • Maintain flexibility and punctuality

Qualifications

Requirements:

  • Based in the San Francisco Bay area and available to work on-site.
  • Prior experience in a professional/service-oriented environment.
  • Adherence to standards of etiquette and professionalism, especially in all user-facing communications.
  • Familiarity with the flow of online air travel bookings.
  • You’re interested in the online travel industry and learning about its inner workings.
  • You breeze through office applications like Word/Docs/Pages and Excel/Sheets/Numbers.
  • You know the difference between premier and premiere
  • Knowledge of foreign language (written and spoken) will be a plus.

We’re a small but fast-growing team in the heart of SoMa. We expect the scope of your responsibilities will move quickly, as well. Possible transition to full-time positions. Applications without cover letter will not be considered.

Required education:

  • Completed High School, preferably attained/attaining Associate or higher degree

Required experience:

  • Customer Service: 1 year
 

About FLYR Inc.

FLYR, Inc. is a data science company first conceived to relieve a universal pain point among travelers — the guessing game of booking airfares. By aggregating and analyzing billions of data points, FLYR has created Foresight®, a proprietary prediction engine, allowing for ultra-relevant fare forecasts and providing immediate benefits to travelers.

FLYR offers FareKeep® — the world’s most sophisticated fare protection solution. With FareKeep®, travelers can now “lock in” the cost of a flight for seven days without committing to a booking. They are protected from fare increases, while retaining maximum flexibility in their plans.

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