1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Client Technical Support Rep, Staff
(This job is no longer available)
Fiserv | Lincoln, NE
Grad Date

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Job Description

What does a phenomenal Client Technical Support Rep do?

You will have an exciting and unique opportunity to provide client support for the powerful Business Analytics (IBM Cognos data mining/data warehousing) application. Accurate and timely work in this job is vital to our clients as it can "make or break" the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of this complex report writing tool.

Essential Job Responsibilities include:

* Work with a wide range of Fiserv clients enabling them to successfully use the Fiserv Business Analytics product to achieve their business objectives including developing report writing expertise for ad-hoc or scheduled reports, and fielding questions about the processing of the application.
* You will independently handle client calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the report writing software. This includes you deeply tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated.
* You will assist clients by providing product consultation and instructions on how to utilize particular features of the sophisticated and powerful Business Analytics reporting writing tool. The Business Analytics team simulates or recreates customer problems and works with Fiserv's Development Team to test program corrections as well as to communicate customer suggestions for improvements to the application.
* You will attend ongoing training to achieve the level of skill needed to solve more complex problems with this powerful, constantly improved, and ever evolving technology. Work with the team to test changes to the software to ensure existing features continue to work as required and new functionality works as expected as new service packs and release upgrades become available. The Business Analytics Client Support team builds valuable relationships with clients so as to maintain a high-level of client satisfaction, resulting in client retention and referrals.

Required Qualifications for Consideration:

* High School Diploma+
* Minimum 1-3 years customer service experience

Preferred Skills, Experience, and Education:

* 4-year college degree or 2-year technical degree preferred but not required.
* You have previous experience with Fiserv, Fiserv Premier Software, Business Analytics, or IBM/Cognos applications is highly beneficial
* Financial or Banking industry experience preferred
* You have experience working in banking or financial services industry preferred

Who We Are:

Be a part of Fiserv's high-profile Business Analytics team which supports innovative and powerful business analytics and customizable reporting to help banks understand their business, drive revenue, increase cross sales and build customer loyalty. Help clients have a single view of customer information across channels and quickly adopt new technologies to keep pace with evolving business environments by using the data mining tools available to them with the Fiserv Business Analytics product. Want to be part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

Fiserv is an Equal Opportunity Employer/Disability/Vet.

About Fiserv

Fiserv, Inc., provides integrated information management and electronic commerce systems and services, including transaction processing, electronic bill payment and presentment, business process outsourcing, document distribution services, and software and systems solutions. It serves approximately 16,000 clients worldwide, including banks and thrifts, credit unions, savings institutions, retailers and merchants, leasing companies, lenders, government agencies, and publicly and privately owned companies. The Company operates centers in the United States for full-service financial data processing, software system development, item processing and check imaging, technology support and related businesses. Its operations are principally located in the United States. The Company's operations are classified into four business segments: Financial institution services (Financial segment), Payment and Industry Products (Payments); Insurance services (Insurance segment), and Corporate and Other. (Source: 10-K)