Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
9/1/2017
Job Category:
Sales
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Float OSL - Fayetteville Job
First Citizens Bank | Fayetteville, North Carolina
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Job Description

Float OSL - Fayetteville
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Job ID #: 29148
Location: NC-Fayetteville
Functional Area: Branch Retail - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Mon - Thur 8:30-5:05 Fri 8:30-6:05
Physical Address: 1701 Owen Drive Fayetteville NC 28304
Department Name: Float OSL


Position Description

Manage branch operations; teller transactions; basic to complex service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Used in branches managed by a Sales Manager II typically staffed with 4 or less total FTE (Full Time Equivalent).

Principal Accountabilities:
Operational Scorecard:
Achieve operational scorecard expectations.

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.

* This is a floating position and will cover the Fayetteville branches and surrounding areas.

Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 2 years experience in financial services, customer service or bank operations.

Other Preferred Qualifications:
Considerable knowledge of consumer and business deposit risk management issues. Strong oral and written communication skills.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.