Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/1/2017
Job Category:
Sales
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Operations Services Supervisor Job
First Citizens Bank | Williston, South Carolina
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Job Description

Operations Services Supervisor
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Job ID #: 29146
Location: SC-Williston
Functional Area: Branch Retail - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Mon-Thurs 8:15-5:00; Fri 8:15-6:00
Physical Address: 12965 Main St., Williston, SC
Department Name: Williston Office


Position Description

Manage branch operations and service line associates; teller transactions; basic to complex service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Used in branches staffed with more than 4 total FTE (Full Time Equivalent) which includes > 1 Full Time Sales & Service Rep I/II). Required in Financial Sales Manager managed branches.

Principal Accountabilities:
Operational Scorecard:
Achieve operational scorecard expectations.

People Management:
Identify, develop and retain talent aligned with your current and future workforce needs.
Establish and manage to an annual team performance plan that is aligned with the Bank's Competitive Path.
Clearly define and communicate individual performance goals. Through regular interactions and inspection ensure progress against goals.
Engage in regular one to one discussions, providing reinforcing and formative feedback to support associate development and achievement of results.
Demonstrate commitment to building a diverse, inclusive and civil work environment.

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum 4 years experience in financial services, customer service or bank operations

Other Preferred Qualifications:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills. At least 1 year supervisory experience.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.