1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Customer Care Center Representative I Job
(This job is no longer available)
First Citizens Bank | Columbia, SC
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Job Description

Customer Care Center Representative I
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Job ID #: 29157
Location: SC-Columbia
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Hours of Operation: Sun-Sat 7am-11pm, Various Schedules Available
Physical Address: 1314 Park Street,Columbia, SC 29201
Department Name: Customer Care Center

Position Description

Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?

If so, First Citizens Bank is hiring multiple representatives for our inbound contact service center.

Job Details:
Shifts: 4 days for 10 hours OR 5 days for 8 hours
Willing to work Saturday or Sunday
Full-time non-exempt position with benefits including medical, dental, 401K and Paid Time Off

Responsibilities include:
- You will have the opportunity to service customers or prospective customers via inbound telephone calls. You will provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions.
- In addition to service support of these customers, you will be responsible for identifying potential cross-sell opportunities and referring to the appropriate sales area within the bank.
- You will provide specialty area of support in one of the following categories: Bankcard, Business online banking or general servicing.
- Incoming calls are received from customers in multiple states from multiple banks.
- We are looking for a customer service oriented, fast learner with the ability to work in a fast paced environment and handle extremely confidential information.


Position Requirements

Basic Qualifications:
High school diploma or GED with less than 1 year of customer service experience.

Additional Requirements:
Strong oral communication.
Working knowledge of PC-based software.
Ability to work in multiple software applications at one time.
Strong keyboard skills.
Ability to multi-task in a fast-paced environment.
Ability to display professionalism while interacting with others.

Other Preferred Qualifications:
Call center experience.
Bachelors degree.
Customer service experience.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.