Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
8/26/2017
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Sales and Service Representative Job
First Citizens Bank | Jupiter, Florida
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

Sales and Service Representative
Use your LinkedIn Profile to help you apply faster!
Apply with LinkedIn

Job ID #: 29123
Location: FL-Tequesta
Functional Area: Branch Retail - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Monday-Friday 8:15-5:15
Physical Address: 250 Tequesta Drive, Suite 101, Tequesta, FL 33469
Department Name: Tequesta


Position Description

The Sales & Service Representative II handles customer service transactions, branch administrative activities and processes traditional teller transactions. This associate assists with branch sales activities, generating sales referrals for new customers and from existing customers through execution of the branch's marketing and business development plan. This associate is responsible for providing customers and prospects with information about products and services offer by the Bank, and providing high quality customer service for all customers.

Principal Accountabilities:
Sales Support: Identify sales referrals while handling customer service and transaction needs. Maintain basic product knowledge to ensure that customer needs may be identified. Participate in branch sales huddles and campaigns as directed by management. Promote the Bank's products and services through customer and prospect outreach, maintain an active prospect list for referrals, and/or any other sales support as defined by the branch's marketing and business development plan.

Teller Operations: Perform basic teller transactions such as paying and receiving , verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operational authority limit and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

Service: Answer questions, provide account maintenance and resolve problems for customers concerning products and services provided by the Bank; identify the problem, collect data, secure answers and communicate updates and resolutions to the customer as appropriate. Work with the Operations Services Supervisor (or Operations Services Lead) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent service at all time following the Banks Service Excellence guidelines.

Teamwork: Foster teamwork with fellow associates in the branch as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.

Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Banks resources and required training. Maintain all internal controls.

*LI-LC1
SF:SJ
*j2whj

Position Requirements

High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales, or customer service role.
-Or-
High School Diploma or GED with a minimum of 6 months experience as an Sale & Service Representative I at First Citizens Bank

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.