Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Customer Service
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Sales & Service Representative II (Teller) Job
First Citizens Bank | Durham, North Carolina
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Job Description

Sales & Service Representative II (Teller)
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Job ID #: 29103
Location: NC-Durham
Functional Area: Branch Retail - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Mon-Fri, 8:30-5; Some Saturdays
Physical Address: 3200 Hillsborough Rd., Durham NC 27705
Department Name: Hillsborough Road SSR II


Position Description

The Sales & Service Representative II handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank's Service Excellence guidelines.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.

- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank's resources and required training. Maintain all internal controls.

- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

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Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.