1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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First Citizens Bank | Roanoke, Virginia
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Job Description

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Job ID #: 29053
Location: VA-Roanoke
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: Monday - Friday, 8:00 - 5:00
Physical Address: 110 Church Ave Ste 310
Department Name: Card Operations

Position Description

Provide quality customer service for both cardholders (debit and credit) by ensuring all phone and written inquiries (both internal and external) are handled in an efficient and timely manner. Ensure proper maintenance of the Card Systems for credit and debit card for the bank as well as the client banks. Handle customer inquiries including account set up, ongoing account maintenance for credit and debit cards.

Position Requirements

Basic Qualifications:
High School diploma or GED with a minimum of 1 year customer service, data entry, or accounting experience.

Additional Requirements:
Strong oral/written communication and customer service skills. Working knowledge of PC based software, to include Microsoft Work and Excel.
Accounting Skills.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.