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Process Improvement Analyst Job
First Citizens Bank | Raleigh, North Carolina
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Job Description

Process Improvement Analyst
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Job ID #: 29050
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 3 years
Days and Hours: Monday - Friday
Physical Address: 100 E Tryon Road, Raleigh NC 27603
Department Name: Bank Operations

Position Description

Evaluate, analyze, and improve business process capabilities by collaborating with division Executive level management. Identify and streamline activities deemed critical to Executive Leadership. These tasks will be accomplished in a consultative manner with various divisional teams representing virtually all divisions in the Bank. Projects will utilize Lean Six Sigma or BPM tools and methodology. Projects will measurably streamline process inefficiencies and eliminate unnecessary steps in the process. Ultimately, waste is eliminated while improving customer satisfaction. Create process and departmental measurement reporting (i.e. Process Control Systems) to inform functional managers when corrective actions are necessary to eliminate waste and inefficiencies. Participate in isolated, major projects parallel to the analytics support work that will substantially re-engineer existing business processes, or create new business processes.


Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 3 years process improvement experience.
High school diploma with a minimum of 8 years process improvement experience.

Additional Requirements:

- Demonstrated critical thinking skills
- Ability to quickly understand complex business issues and processes
- Strong communication skills (oral and written)
- Strong quantitative, analytical, and conceptual thinking skills
- Experience with and knowledge of project management practices
- Ability to develop business and technical requirements
- Proven ability to create an overall architecture of department processes
- Advanced Microsoft Office skills (specifically Excel)
- Ability to work with all levels of management
- Strong written and verbal communication skills.

Other Preferred Qualifications:

- Six Sigma Green Belt or Black Belt certification
- Engineering or business degree
- Experience with SQL, VBA or other advanced reporting tool
- Understanding of core financial processes.
- Participation in major development and/or re-engineering projects.
- Training and experience applying lean methodologies in transactional business processes.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.