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Commercial Lines Service Manager Job
First Citizens Bank | Raleigh, North Carolina
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Job Description

Commercial Lines Service Manager
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Job ID #: 29025
Location: NC-Raleigh
Functional Area: Insurance - Operations
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd Raleigh, NC 27609
Department Name: Insurance Services

Position Description

This Manager level position is responsible for managing First Citizens Commercial Insurance customer service capabilities. It is a critical role in the success of the agency and will provide leadership, direction, individual development and oversight of the commercial lines service staff. The Commercial Lines Service Manager reports directly to the Manager of Insurance Services and is a primary resource for creating and maintaining a differentiating service process and customer experience for the agency including development and oversight of operational / systems support, compliance and procedural issues, a positive role with insurance carrier partners and active and supportive relationships with agency managers. A successful candidate will possess extensive knowledge of the Commercial Insurance Industry and proven management, leadership and communication skills.

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.


Position Requirements

Basic Qualifications
Bachelor degree with a minimum of 6 years commercial lines experience, including 4 years experience in a management or supervisory capacity required.
High school diploma or GED with a minimum of 10 years commercial lines experience, including 4 years experience in a management or supervisory capacity required.
Property & Casualty and Resident Brokers License required.

Additional Requirements
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service and group life health service.
Proven management and leadership skills.
Possess excellent communication and organizational skills
Possess good problem solving skills.
Ability to work well under pressure to meet deadlines.
Possess excellent supervisory skills and experience.

Preferred Qualifications
Strong experience with agency management systems.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.