Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
7/21/2017
Job Category:
Customer Service
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CBO Specialist (ACH Operations) Job
First Citizens Bank | Raleigh, North Carolina
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Job Description

CBO Specialist (ACH Operations)
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Job ID #: 28898
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: Mon-Fri 9am-6pm, flexibility to work 5am-3pm, overtime possible
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: ACH Operations


Position Description

Responsible for the daily workflow and processing within the department. Ensure that all work has been completed and department deadlines are met. Make recommendations for improvements using knowledge of information systems, bank functions and the legal and regulatory environment. Analyze and recommend changes to systems and operational procedures that will improve the delivery of service to customers. Resolve any problems, issues or questions to ensure customer satisfaction and to maintain relationships with client banks. Comply with all federal, state and other governmental rules and regulations.

Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.

Position Requirements

Basic Qualifications:
High school diploma or GED with 1 year work experience.

Additional Requirements:
Ability to communicate effectively in a professional manner.
Ability to work under deadlines.
Ability to provide quality customer service to associates and customers.

Other Preferred Qualifications:
Strong decision-making, problem-solving and research skills.
Ability to think creatively, analyze data, with attention to detail.
Knowledge of mainframe applications.
Experience with Microsoft Word.
Reconcilement skills.
Experience with Reg E/Disputes a plus.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.