Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
6/27/2017
Job Category:
Customer Service
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Manager Card Operations Job
First Citizens Bank | Roanoke, Virginia
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Job Description

Manager Card Operations
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Job ID #: 28760
Location: VA-Roanoke
Functional Area: Banking - Operations
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 10 or more years
Days and Hours: Monday - Friday
Physical Address: 110 Church Ave, Ste 310 Roanoke, VA 24011
Department Name: Retail Services


Position Description

The Manager of Card Operations will be responsible for all Credit Card, Debit Card, Prepaid Card, Card Systems, and Merchant Sales Support operational functions. This includes setting operational strategic direction, ensuring that production and efficiency goals are met, and collaborating with the Card Product & Strategy, Marketing and Business and Treasury Services Divisions for the development, pricing and market competitiveness of products and services. This position will manage all cardholder authorization and related fraud detection activity and ensure systems are operating at optimum levels to maximize interchange revenue without sacrificing customer service.

We are looking for a motivating leader to manage and develop a team of seasoned and technically strong individuals, to ensure all profitability and production goals are met and maintain fraud detection tools at optimum levels. The Manager of Card Operations will be integral in proactively partnering with the Customer Contact Center and Branch Services to ensure all card and merchant operational customer services issues are resolved timely. This person will also be responsible for maintaining & negotiating vendor relationships; sit on various policy building committees, and provide periodic scorecard reporting to management including presentation of department results.

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Position Requirements

Bachelor degree with a minimum of 15 years banking experience, including a minimum of 8 years management experience.
-Or-
High school diploma or GED with a minimum of 19 years banking experience, including a minimum of 8 years management experience.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.