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Float Operations Services Lead (Teller Lead) Job
First Citizens Bank | Durham, North Carolina
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Job Description

Float Operations Services Lead (Teller Lead)
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Job ID #: 28698
Location: NC-Durham
Functional Area: Branch Retail - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Mon - Thurs 8:30-5:15, Fri 8:30-6:15 and some Saturdays
Physical Address: 22 Park Drive, Research Triangle Park, NC 27709
Department Name: Triangle North Cluster Float

Position Description

Responsible for the branches operational effectiveness and supervision as well as for leading customer service transactions and activities. Assists Financial Sales Manager with execution of branch plan to ensure financial objectives are met, customers are served professionally and branch staff members are in compliance with all policies and procedures. Takes the lead in the office when the Financial Sales Manager is not present.

Principal Accountabilities:

Teller Operations Lead: Maintain overall knowledge and mastery of teller operations; complete paying and receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, and foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.

Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.

Banking Operations Lead: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.

Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.

Inside Sales and Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities and refer to platform.

**This position is a Float position and will provide coverage to the branches/locations listed below.**
North Cluster Areas of Travel:
Brier Creek - 10201 Little Brier Creel Lane, Raleigh, NC 27617
Duke Medical South - 200 Trent Drive, DUMC 3810, Durham, NC 27710
Durham Main - 4004 N. Roxboro St., Durham, NC 27704
Elliott Road - 1650 East Franklin Street, Chapel Hill, NC 27514
Hillsborough Road - 3200 Hillsborough Road, Durham, NC 27705
RTP - 22 Park Drive, Research Triangle Park, NC 27709
Southpoint - 7101 Fayetteville Road, Durham, NC 27713
Stonehenge - 7208 Creedmoor Road, Raleigh, NC 27613

*Travel locations are subject to change depending on Area needs*




Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 2 years experience in financial services, customer service or bank operations.

Other Preferred Qualifications:
Considerable knowledge of consumer and business deposit risk management issues. Strong oral and written communication skills.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

About First Citizens Bank

First Citizens BancShares Inc. has over $21 billion in assets. BancShares' banking subsidiaries, First Citizens Bank and IronStone Bank, provide a broad range of financial services to individuals, businesses, professionals and the medical community through a network of over 400 branch offices, telephone banking, online banking and ATMs. BancShares is one of Forbes' Platinum 400 Best Big Companies in America. Founded in 1898, First Citizens Bank today operates in North Carolina, Virginia, West Virginia, Tennessee, Maryland, Florida, Washington state and Southern California. The bank has received multiple national awards for customer satisfaction, sustained profitability and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. and Greenwich Excellence Awards for Business Banking.

This company profile was created by AfterCollege and is about First Citizens Bank. This page is not endorsed by or affiliated with First Citizens Bank. For questions regarding company profiles, please email: care@aftercollege.com.