Experience:
No experience
Employment Type:
Full time
Posted:
9/22/2019
Job Category:
Analysis
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Business Analyst - Entry Level or Recent Colllege grad
Fidelity Information Services | Milwaukee, Wisconsin
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Job Description

Who Are We:

FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers - banks and retailers - so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.

Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500® Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.

About the team:

The role of the Enterprise Technology Office (ETO) Business Management Team is to enable & elevate the IT functions via governance, cost optimization and financial transparency. This includes fostering partnerships between all IT Functional Leadership and the corporate functions, such as Finance and The People Office, enhancing transparency and ensuring success of strategic and financial objectives, driving cross-functional strategic initiatives and governance of Risk and Security priorities.

Job Description:

Business Analyst - The Business Analyst will be able to work independently and across multiple development teams on the MySupport product. The MySupport product is a new internal workflow tool used by FIS employees to submit various requests to multiple ticketing systems. Since the MySupport product is a relatively new product, the ideal candidate will be given the responsibility to make technical decisions and must have the leadership skills to effectively collaborate with other teams. The ideal candidate will have strong communication and time management skills to drive technical projects from start to end. Other areas of responsibilities include requirements gathering, design documentation, data analysis, testing, onboarding clients and ownership and assisting in driving/tracking development activities.

General Duties & Responsibilities:

* Maintain communication with various lines of business to document processes and requirements and make sure development and QA team understands them.
* Performs analyses of the business goals, objectives and needs of the general business environment.
* Performs research and analysis to support business operations and presents findings to manager or project leader.
* Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
* Utilizes systems and data to resolve business issues in the most effective and productive manner.
* Identifies and implements best practices and suggests how to improve current practices.
* Develops recommendations to solve problems and issues related to business operations.
* Analyzes and documents business processes and metrics and identifies improvement opportunities.
* May perform special projects upon request and on occasion.
* Other related duties assigned as needed.

Education Requirements:

Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities:

* Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
* Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
* Willingly shares relevant knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
* Ability to persuade and influence others on the best approach to take
* Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas

About Fidelity Information Services

Fidelity National Financial, Inc. (FNF) is a holding company that is a provider, through its subsidiaries, of title insurance, specialty insurance and claims management services. The Company also provides flood insurance, personal lines insurance and home warranty insurance through its specialty insurance subsidiaries. In addition, FNF is a provider of outsourced claims management services to corporate and public sector entities through its minority-owned subsidiary, Sedgwick CMS Holdings, Inc. (Sedgwick), and a provider of information services in the human resources, retail, and transportation markets through another minority-owned affiliate, Ceridian Corporation (Ceridian). FNF's operating business segments include Fidelity National Title Group and Specialty Insurance. (Source: 10-K)

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